In this episode, my guest is Owen Moon, CEO of Dealer Stream, and we’re digging into how dealerships can finally use streaming the right way—to actually reach and influence today’s real customers, not just chase impressions.

We talk about why traditional advertising isn't keeping up, and how connected TV is fast becoming the place your next service and sales customers are already watching. Owen shares what he's seeing in the data, why ad budgets are still lagging behind audience behavior, and what dealers can do right now to get ahead without overspending.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

• What most dealerships get wrong about streaming and how to fix it
• Why millennials are key to fixed ops growth and how to reach them where they are
• The growing problem of ad fraud in digital advertising and how Dealer Stream is tackling it
• How to bring emotion and trust back into your messaging—especially on the service side

We also talk about Owen’s new partnership with Blockboard, why it matters, and how it’s helping ensure that every dollar spent actually reaches a human being.

If you’ve been wondering whether streaming is worth it, how to make it work for your service department, or where to even start—this one’s for you. Owen’s got the experience, the numbers, and the know-how to make it practical.

Take a listen—I think you’ll come away with a better understanding of where advertising is going, and what you can do right now to stay ahead.

Listen to the episode featuring Owen Moon for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Owen Moon

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

In this episode, my guest is Leonard A. Bellavia, Esq., Founding Partner at Bellavia-Blatt, PC and the voice behind DealerLaw.com.

With tariffs tightening their grip, market volatility, and OEMs playing hardball, the automotive world feels a bit like walking through a minefield right now. But Len brings clarity, strategy, and a whole lot of hard-earned wisdom to the conversation.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

• Why Fixed Ops is the dealership’s financial backbone during turbulent times
• How to turn rising part costs into revenue opportunities
• The truth about EV warranty work
• The "silent killer" of self-managed warranty submissions
• And why your service manager shouldn't double as your legal strategist

Len also breaks down how manufacturers are playing games with “no cost parts,” and what dealers can do—legally and practically—to push back and protect their margins. This isn’t doom and gloom; it’s a roadmap to real profitability, even in a down market.

Heads up to Dealer Principals: Keep your Fixed Ops Director, CPA, and your lawyer close. Len’s insights in this episode might just be the difference between riding out the storm and thriving through it.

Listen to the episode featuring Leonard A. Bellavia for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Leonard A. Bellavia

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

Ever wondered why some service departments are raking in higher revenue while others are struggling to keep up? The secret might be hiding in plain sight — and it’s all about technician videos.

In today’s episode of the Fixed Ops Roundtable, Sarah Vantine sits down with Liza Borches, CEO of Carter Myers Automotive, to uncover how a simple yet powerful tool is transforming their service departments and boosting revenue like never before.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

Liza shares eye-opening data that reveals just how much more customers are spending after watching a technician video — and the numbers will surprise you. But it’s not just about the money. It’s about building trust, bridging communication gaps, and empowering technicians to connect with customers in ways that drive loyalty.

What You’ll Learn:

• The surprising impact of technician videos on service revenue (with real numbers to back it up)
• How to get technicians on board with video communication — even the skeptics
• The one mindset shift that could turn your service department into a profit powerhouse
• Practical tips for creating high-impact videos that boost transparency and customer trust

Whether you’re a service manager, technician, or dealership owner, this episode is packed with actionable insights that can elevate your fixed ops game.

Listen to the episode featuring Liza Borches for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Liza Borches

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

My guest in this episode is Nolan Armpriester, Director of Operations at Kinley Automotive Group in Pennsylvania—home to the #1 mobile service operation in the country.

In this episode, we dive into how Nolan and his team scaled a mobile service department from one van to over 30 mobile units, executing more than 35,000+ repair orders annually—without a template, without hype, and without excuses.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

But this conversation goes way beyond numbers.

We explore what it actually takes to build something that lasts in an industry that’s shifting under our feet—how accountability management, process obsession, and a relentless focus on customer-first thinking can become the foundation for explosive, sustainable growth.

You’ll hear why Nolan believes:

• Traditional dealership footprints will shrink dramatically.
• Fixed ops needs to evolve to meet a new generation of expectations.
• “Saying no” is a mindset that will kill your growth.
• And why the real opportunity? Is no longer inside your building.

He also gives us a glimpse into how AI is being quietly integrated into their operation—not as a buzzword, but as a force-multiplier. This isn’t futurism. It’s execution.

If you’re in fixed ops, leadership, or anywhere near the dealership business, this episode is more than insight—it’s a roadmap. Nolan didn’t follow a trend. He built the trend.

And once you hear how he did it, you’ll start asking new questions about what’s possible for your own operation.

This isn’t an episode about “what’s coming.” It’s about what’s already here—quietly outperforming everyone else.

Listen to the episode featuring Nolan Armpriester for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Nolan Armpriester

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

What if your service department could create experiences so powerful... customers would never dream of going anywhere else?

In this episode of the Fixed Ops Roundtable, I’m thrilled to sit down with none other than Moazzam Abu Bakar — best-selling author, customer experience futurist, and one of the brightest minds reshaping the retail auto industry.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

We dive deep into the heart of what really drives customer loyalty (hint: it’s not just the car!). Moazzam shares powerful lessons from his 25+ year journey working with brands like Honda, Toyota, and DFSK — and why he believes your service advisors are the true heartbeat of your dealership.

You'll discover:

• Why after-sales is the battlefield for customer loyalty (and why most dealerships miss it)
• Practical frameworks from his book Beyond Exceptional to elevate your customer experience immediately
• How the car business is evolving globally — especially in emerging markets like Pakistan
• Why today’s customer demands more than just a transaction — they expect a heart-touching experience
• How electrification, digitalization, and customer-centricity are reshaping the future of automotive retail

Plus, Moazzam reveals how social media is transforming customer expectations worldwide — and how dealerships must rethink their strategies to stay ahead.

Listen to the episode featuring Moazzam Abu Bakar for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Moazzam Abu Bakar

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

The used car game is shifting—and the dealers winning today are doubling down on operational excellence.

In this episode of the Fixed Ops Roundtable, I sit down with Randy Kobat, CEO and President of Repair OnDemand, to dig into what it really takes to streamline reconditioning in 2025.

From skyrocketing parts costs to shrinking margins, we’re feeling the pressure across the board. But Randy brings the clarity.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

• Why idle time is killing your time-to-frontline—and what to do about it
• How BlueDriver Max is giving dealers a major advantage (and why even your customers are scanning cars now)
• What centralized reconditioning can teach us about inventory flow, efficiency, and vendor relationships
• How to turn safety compliance (like ADAS calibration) into real profitability
• And why over 50% of dealerships still relying on spreadsheets are leaving serious money on the table

Randy doesn’t just talk tech—he shows how smart systems, tight communication, and better visibility across departments can create a full-circle recon process that’s faster, more profitable, and aligned with the customer’s expectations.

Bottom line: If you’re still treating recon like a one-man job, it’s time to rethink the playbook. This conversation will show you why.

Tune in now to discover how to build a dealership that works in harmony—from trade-in to turn-around.

Listen to the episode featuring Randy Kobat for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Randy Kobat

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

In this episode, I’m joined by none other than Aaron Watters, CEO of OEM Interactive, who’s bringing the heat with a David Letterman-style countdown: the Top 10 ways to kickstart your online parts and accessories sales in 2025.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

• Why a dedicated parts phone line might be the easiest fix you’re overlooking
• The underestimated power of year-round promo calendars
• How installation instructions turn confused customers into loyal ones
• Why you shouldn’t take your phone number off the site—but you should add live chat
•  And the power of follow-up emails that drive loyalty and reviews

From setting realistic revenue expectations to game-changing live chat tools—and yes, even a shameless plug at #1 that just might be the smartest move you make this year—Aaron drops tactical, proven tips you can implement right now whether you're just starting out or ready to scale.

If you’ve ever wondered how to transform your parts department from “meh” to money-making machine, this is your roadmap. And in true Fixed Ops Roundtable fashion, we kept it fast, fun, and full of value.

Listen to the episode featuring Aaron Watters for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Aaron Watters

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

In this episode, my guest is Rob Hubbell, Vice President of Sales at UVEye, and we talk about how one of the most cutting-edge technologies in automotive is completely transforming the way dealerships inspect vehicles — from the service lane to F&I, and even loaner fleet management.

UVeye is a cutting-edge computer vision company specializing in automatic vehicle inspection systems by scanning the underbody, tires, and entire exterior of any vehicle within seconds.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

If you’ve ever wondered how to bring more transparency, efficiency, and trust into your dealership’s day-to-day operations — this one’s for you.

UVEye isn’t just making inspections faster… it’s setting a new standard. Rob breaks down how their high-res, drive-through scans give service advisors a full diagnostic before the customer even opens their door. That means no more second guesses, no missed damage, and a smoother customer experience from start to finish.

We also get into:

• How UVEye helps boost F&I sales through real-time visual proof
• Why even smaller, single-rooftop dealers are leveraging this tech to stand out
• What kind of data this system captures — and how dealers are using it to forecast service needs, manage policy issues, and stock parts smarter
• And how integrations with Reynolds & Reynolds and OEM platforms are turning this into a full-on dealership ecosystem upgrade

Whether you're a GM, fixed ops director, service advisor, or just someone who wants to future-proof your store — this episode gives you the behind-the-scenes look at how UVEye is helping dealers scale smarter and operate cleaner.

Listen to the episode featuring Rob Hubbell for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Rob Hubbell

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

What if your service department could boost CSI scores, improve efficiency, and increase daily revenue—all by eliminating your shuttle?

In this episode, I’m joined by Jared Levi from Lyft Business, alongside my co-host Sarah Vantine, for a powerful deep dive into how Lyft is transforming the retail automotive experience for dealerships nationwide.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

• How thousands of dealers are using Lyft to modernize courtesy rides and vehicle pick-up/drop-off 
• The direct impact on CSI scores (think +25 points in some cases!) 
• Why customers and advisors love Lyft—and how it’s saving both time and money 
• How OEMs are stepping in to cover the cost of rides 
• The difference between Lyft Concierge vs. Vouchers 
• Real-world examples of how Lyft is helping dealers increase service throughput and bottom-line revenue 

You’ll hear how one dealer added $2,000 in DAILY revenue by switching to Lyft.

This conversation is full of actionable insights and eye-opening takeaways for anyone looking to level up their fixed ops game. If you’ve been wondering how to meet rising customer expectations without rising overhead—this episode is for you.

Learn More or Get Started with Lyft Business for Dealerships:

👉 https://go.lyftbusiness.com/auto

Listen to the episode featuring Jared Levi for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Jared Levi

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

What if your service drive could talk back, solve problems before they happen, and never miss an appointment again?

That's not science fiction — that’s Numa.

In this episode of the Fixed Ops Roundtable, I sit down with the brilliant Derek Simonds, alongside Sarah Vantine, to talk about one of the hottest topics at NADA this year: AI-powered phone systems in fixed operations. We’re diving deep into how Numa’s AI agents are transforming dealership communication — from status updates to declined service follow-ups.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

Here’s a sneak peek at what you’ll get when you hit play:

•  How AI agents are freeing up your staff while improving CSI
•  The difference between basic AI and true generative AI (and why it matters)
•  Why texting customers might just be your service department's secret weapon
• How some dealers are seeing record months in the service lane thanks to automation that doesn't miss a beat.
•  And, of course, real talk about retention, status updates, and how to stop letting customers slip through the cracks

Bottom line? If your dealership is tired of missed calls, voicemail black holes, and falling CSI scores… this episode is for you.

Listen to the episode featuring Derek Simonds for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Derek Simonds

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement