Michael Jones Sr, a 30 year service department veteran and master technician joins me tonight to look for ways you can take your dealership to another level - if you are willing to make some changes that he says are crucial to help us keep the new-with-old service customer engaged with us and you need passion to to do it. Listen to see what he is talking about. Thank you for checking out Dealership fiXit. Please consider giving us a top rating on your podcast platform so we can keep growing and doing the work of sharing ways to help dealers be their own fiXit. You can find us on Facebook and Instagram and we’d love for you to share with your dealership friends. As always, feel free to email [email protected] with your comments or questions or to be featured on a future podcast session about your topic.