Habitual Excellence, Presented by Value Capture

Dr. Matt Pollard, Quality Improvement & Lean at Intermountain Healthcare

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VP, Continuous Improvement Intermountain Healthcare

Our guest today is Matt Pollard, MD, MBOE, the Vice President of Continuous Improvement Intermountain Healthcare. Matt is an emergency physician and has a master's degree from the Masters of Business in Operational Excellence program at The Ohio State University (learn more about the program in this episode).

Show notes: https://www.valuecapturellc.com/he38

In today's episode, host Mark Graban asks Matt about topics including:

  • How did you take such an interest in healthcare quality improvement?
  • What inspired your interest and why did you almost leave healthcare?
  • Who were your key mentors?
  • How did you come to see the importance of the management / operating system?
  • What did you learn by visiting Seattle Children's Hospital and Virginia Mason Medical Center?
  • Tell us about your Idea System and how it's different than a suggestion system…
  • How do you turn continuous improvement from a goal statement into a daily reality?
  • How do you measure progress, what are your KPIs?
  • How are you shifting time from budgeting to real improvement cycles?
    • ...more
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