Drew and Sam Talk Training

In this episode, listen as the guys discuss their most recent adventure, moving the service needle in one store. How the leadership determines the customer experience, why there is no book review and angrily shake their fist at mother nature. What if the secret to improving your operations has little to do with process, delivery area, or staffing but instead has everything to do with a favored saying of ours "The speed of the leader determines the pace of the pack"

Episode 16 is packed full!  We have an amazing conversation with 2021 Supervisor of the Year, Jeremy Hill.  Jeremy teaches us Pizza Math, re-humanizing the customer experience, BHAGs and managing the future.  Hey Levi!, we answer your question and it was a good one! Are you using too much Alfredo or going through a ton of “C” batteries? We have solutions in TAKEN!  Get pen and paper ready, you’ll want to take notes!  Make sure to like the podcast, leave us some feedback on Apple podcasts and share this with your friends!

 Drew and Sam reconnect with Stan Gage.  We chat about the fellowship of the miserable and why you don't want to be a part of that group. There’s a slice of the podcast where we talk about, well, slices, of pizza!  We chat about the importance of making sure the core of what you do has full fledged expectations so you can deliver the very best experiences for your customers.  Episode 15 is one you won’t want to miss! (Of course, you should listen to them all!)  Make sure to share with your pizza pals and subscribe so you never miss an episode!

Drew and Sam tackle the challenges for change management. We talk about cutting edge, learning hub and the challenges of any change. Shane Casey tells us about cutting edge and whether or not it works in high volume. We discuss The NEW One Minute Manager

In episode 13, or is it 12.2??  Hmmm..  The guys talk training around pizza! There’s a chance that there’s a discount code for the upcoming mini-con.  We finish up our conversation with former CEO Patrick Doyle.  He talks a lot about technology and how it will shape the future even more. We jump into a great book where our current rating system just isn’t enough for Drew so he breaks the rules, AGAIN, and adds his own rating! There’s an opportunity for you to win a copy of the book.  Download today and for goodness sake, make sure you subscribe so you never miss a new episode!

Book: Clone Yourself

The guys talk more about retention. Patrick Doyle tells us about the toughest transition in Domino's and we talk about the book, Built to Last.

Episode 11 comes to you taped in front of an audience!  We talk to two time Gold Franny winners Emily and Dan Elwell.  We share a particular set of skills from an audience member and dive into the book Good to Great.  

In this episode, the boys really clean up. We solve your marital issues and Dave comes in to knock down a few silos!

Book Discussed: The 80 / 80 Marriage: A New Model for a Happier, Stronger Relationship

Drew and Sam won't use the Force on you but they will talk Staffing and how your approach means as much as your systems. Chairman of the Board Dave Brandon joins us and we discuss the book "Helping". 

Part 2 of the Don Meij interview is here and it is amazing. Don answers questions about innovation and how in the world they get delivery times so low! Drew and Sam talk about staffing and share some things they’ve “taken” from the road.  We ask you, the listeners for help!  Send us questions about staffing, send us what you’re doing that’s working.  Let’s all put our heads together and crush this staffing problem!  We’d love for you to subscribe to the podcast so you can hear the latest episodes first!