Today's guest is Tim Nguyen, CEO of Cloud Insurance. Cloud Insurance is a seamless and user-friendly SaaS solution made by insurance experts for insurance companies, MGAs, agents, and brokers since 2016. Tim joins the podcast to discuss the critical challenges and opportunities facing SaaS insurance leaders in their digital transformation efforts. From legacy systems and technical debt to improving customer experience, Tim emphasizes the need for insurance companies to prioritize customer-focused innovation over internal efficiency alone. This episode is sponsored by Hyperscience. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.