For several years Riverside, CA has tackled digital inclusion and literacy with impressive successes through aggressive use of its citywide wireless network. Through partnerships with various nonprofits and government agencies, low-income families and seniors have received computer systems and Internet access that have turned lives around.

Through creative programs that teach youth computing and computer support skills, Riverside teenagers have become more proficient in school, they earn income repairing and supporting computing equipment and they provide a training force to help adults become computer literate. City CIO Steve Reneker educates listeners on how to create and manage similar programs.