In this episode Jo Shoppee, Head of Operational Risk - Technology at ANZ Bank, shares her unexpected journey into risk management, from a teller at ANZ to technology risk specialist. Jo discusses the challenges of balancing career and family, advocating for part-time roles for senior leaders. She emphasizes the importance of compassion and understanding in risk management, particularly in the three lines of defense model. She notes the shift towards data-driven risk management and the need to stay outcome-focused. She also discusses the top risks in the financial industry, including geopolitical risks, emerging technologies, and energy security.

Jo Shoppee: Jo is a commercially focused risk executive with extensive technology and finance sector experience, deep expertise in technology risk management, and a track record for building effective and trusted relationships. Jo worked extensively across Europe in her time with General Electric, and has recently returned to ANZ, where her technology career first started, where she is the head of operational risk management for the Group Technology Division.

Jane Tumurbaatar: Jane is a Director at Protiviti with over 12 years' experience in professional services. She has broad expertise across first, second and third lines of defence of risk management in financial services, government, and corporate organisations. Her experience extends to risk transformation, change management and remediation.

SHOW NOTES 02:14 Career Journey 05:05 Challenges and Achievements 08:39 Role of Compassion in Risk Management 11:05 Keeping Up with Technology in Risk Management 14:19 Changes in Risk Management Approaches 21:54 Leadership Style Evolution 33:41 Importance of Diversity in Decision Making

Transcript and More GRC Content: https://www.riskywomen.org/2024/12/podcast-s7e8-driving-tech-innovation-in-risk-management-jo-shoppee/