On the first episode of OneHaas Alumni HIT Series, hosts Sean and Brandi chat with Haas alumni Dutta Satadip. He is the Global Head of Customer Operations at Pinterest. Before Pinterest, he was the Director of Customer Success for the Americas region at Google.

Dutta has more than 20 years of industry experience and has held various senior leadership roles in most key operating areas. He frequently speaks at major conferences, including TEDx, on management topics such as Change Management, Customer Success, Operations, Leadership, and Building diverse teams.

He talks about pushing yourself outside your comfort zone and creating a real need for change and innovation, especially now in a global pandemic, how to develop empathy and build relationships, and the impact of technology on empathy within teams and people.

He also shares the techniques and strategies he used or found to help build dynamics inside massive teams, particularly teams that are spanning boundaries across time and space and the globe.

Episode Quotes:

"When you're working with teams, you need to cut them up into manageable bite-size problems. You need to enable everybody to work on those problems and eventually bring it back together to deliver the outcome for the business."

"I realized a lot of success that happens in the world is not just because of the knowledge you have. It is how you can translate that knowledge into value of some sort and translate that knowledge into value. It is both a function of competency but also others believing and moving forward with it."

"So, I'd been very mindful of introducing something around failure, something around learning, in these conversations. Because without that, as a leader, you're not setting the tone from the top that it is okay to fail. Failure is part of building something, and failure should yield in learning."

Show Links:

• LinkedIn Profile

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