Dynamic Disruption

This episode features Kai Kaapro, the CEO of TourScale, a tour and activity franchise platform for entrepreneurs who want to pursue their dreams and craft exceptional and unique customer experiences. TourScale is currently the franchisor of the pedal-powered concepts Trolley Pub, Tiki Pub, and Paddle Pub, all of which Kaapro serves as the Co-Founder and Co-Owner of. Hear about the importance of perseverance, recruiting and training great teams, attracting clients through different marketing strategies, researching geographical locations best fit for your business, and taking your dreams to the next level through true entrepreneurship. 

What makes a great leader? It's the way they inspire, advise, and rally for others. At the first ever Franchise Customer Experience Conference, we asked top industry leaders to tell us about their brand, how they connect with customers, and what's ahead. Limitless Leaders in this episode include Ericka Garza, President of Au Bon Pain, Nicole Salla, CMO of Kiddie Academy, Brittany Graff, Senior Director of Marketing for Painting With A Twist, Rob Krohn, VP of Marketing for Epcon Communities, Larisa Walega, VP of Marketing of Ziebart, Jason Greenwood, CMO of The Joint Chiropractic, and Vanessa Conde, SVP of Marketing for TREND Group and RockSolid Granit.

When push comes to shove, we get a choice to either change our lives or remain stagnant. Bryce Henson, CEO of Fit Body Boot Camp, chose to not only change his own life, but also the lives of others through the rise of a fitness empire. This epic journey didn't come without dedication, hard work, brutal honesty, and constant drive. Check out our conversation with Bryce as he gives us an in-depth look at his career and the Fit Body Boot Camp brand.

Andrea Pirrotti-Dranchak has unmatched experience in the co-working and flexible workspace category. She has run sales, marketing and business strategy for over 900 locations and over 50 companies across 65 countries. Andrea recently made her debut as the new Global Enterprise Director at NewFlex, a brand that delivers a range of powerful workspace brands paired with expertise in marketing and sales that creates value for landlords by supporting and delivering hybrid working. Prior to her current role, Andrea served as the Chief Marketing and Development Officer for Office Evolution and worked with brands such as Regus and Work Better. This episode features Andrea's insights into the revolution of co-working spaces, strategies for employee success, her personal leadership mantras and journey, and what's next for NewFlex.

Burke Cueny is the Vice President of Marketing for Alliance Franchise Brands, which serves the multi-billion dollar market for marketing, print, sign and graphics communications services. Burke spoke on his experience managing multiple different brand portfolios, the structures of Alliance's marketing teams, how their brands scale, specialization areas, and what makes a great leader. 

A little more on Alliance Franchise Brands: In its Marketing & Print Group, the company supports the following brands: Allegra Marketing Print Mail, American Speedy Printing and Insty-Prints in the United States, and Allegra, KKP, and Speedy Printing in Canada. In its Sign & Graphics Group, the company supports these brands in North America: Image360, Signs by Tomorrow and Signs Now. In the Direct Mail Group, the company supports the RSVP Advertising brand in the U.S.

What makes a great leader? It's the way they inspire, advise, and rally for others. We asked top industry leaders to tell us about their brand, what makes a remarkable leader, and what's in store for 2022. This episode includes Chris Dull, CFE, President and CEO of Freddy's Frozen Custard & Steakburgers, Paige Robinson, CFE, Director of Franchise Development for American Family Care, Nancy Bigley, CFE, President and CEO of The Little Gym International, Michael O. Browning Jr., Founder and CEO of Unleashed Brands, Joshua Liggins, Franchise Development Manager at Inspire Brands, Gyula Csitári, Co-Founder and Managing Director of Logiscool, Ltd., Marci Kleinasser, CFE, Vice President of Marketing for Handyman Connection, and Heather McLeod, MBA, CFE, Chief Marketing Officer of Authority Brands.

What makes a great leader? It's the way they inspire, advise, and rally for others. We asked top industry leaders to tell us about their brand, what makes a remarkable leader, and what's in store for 2022. This episode includes:

Catherine Monson, Chief Executive Officer, Propelled Brands

Christy Barnes, Vice President of Marketing, Camp Bow Wow

Adam Geisler, Co-Founder and CEO, Youth Athletes United

Dirk Stallmann, President, Verlo Mattress

Chris Seman, President, Strategic Franchising Systems

Genevieve Sheehan, Chief Executive Officer, SheenCo Travel

Bary El-Yacoubi, Co-Founder and CEO, Send Me A Trainer

Jeff Platt, President, The NOW Massage

Sarah Toney, Multi-Unit Franchisee, Any Lab Test Now

Row House Co-Founder, Debra Strougo, spoke to us about her journey of taking her passion for healthy living and fitness and growing it into a boutique brand empire. From her time building the Row House brand to her next exciting endeavor: Fitizens Holdings, a business she's started with her husband that specializes in Health, Wellness, & Fitness Advisory Services to companies that are launching, scaling, and growing, Struogo brings immense talent, perspective, experience and dedication to every thing she does. 

What makes a great leader? It's the way they inspire, advise, and rally for others. We asked top industry leaders to tell us about their brand, what makes a remarkable leader, and what's in store for 2022. This episode includes: 

Angela Paules, Chief Marketing Officer, Buzz Franchise Brands, 

Scott Abbott, CEO and Co-Founder, Five Star Franchising

Laura Coe, CEO and Co-Founder, Snapology

Chris Hadley, VP of Franchising, Byrider

Tony Zaccario, President and CEO, Stretch Zone

Tiffany Dodson, Chief Experience Officer, The Salt Suite

Frank Milner, President, Tutor Doctor

Tim Vogel, Founder and CEO, Scenthound

What makes a great leader? It's the way they inspire, advise, and rally for others. We asked top industry leaders to tell us about their brand, what makes a remarkable leader, and what's in store for 2022. This episode kicks off with Founder, COO, and Director of Streamline Brands, Paul Gerrard, Chief Creative Officer for Frios Gourmet Pops, Ingrid Schneider, Co-Founder and Co-CEO of Biggby Coffee, Bob Fish, CEO of LearningRx, Kim Hanson, CEO of Athletic Republic, Charlie Graves, President of Property Management, Inc., Danessa Itaya, and CEO & President of Home Helpers Home Care, Emma Dickison.