What makes Vietnamese dining culture so unique—and why do so many global F&B brands stumble here? In this episode, Ian Paynton speaks with Loan Vu, hospitality expert and co-founder of SNL’s Diner in Hanoi. Loan shares how she’s adapted an American menu to fit Vietnamese tastes, from portion sizes to introducing turkey dinners, and why communal dining changes everything. We dive into the challenges of hiring and keeping staff in Vietnam’s high-turnover F&B sector, the importance of kindness and culture in retention, and why slow, brand-led marketing beats chasing quick trends. Loan also explains why some of the world’s biggest F&B names, like McDonald’s and Starbucks, have struggled in Vietnam—and what global entrants can learn from it. If you’re in food & beverage, hospitality, or just curious about Vietnam’s fast-moving market, this episode is full of insights about localisation, resilience, and building a business that lasts.

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This podcast is brought to you by We Create Content, the content marketing agency that builds audiences for global brands in Vietnam. You can follow our host, Ian Paynton, on LinkedIn, and follow the podcast on Instagram, TikTok and X. 

A special thanks to DJ Jase at The Beats Saigon for the soundtrack, and to YOU for listening.