Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP, recaps the first 911 call in the US placed in Haleyville, Alabama back on Feb. 16th, 1968. Special thanks to Alabama NENA http://www.al911.org for the official storyline.

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP, details SIP based carriers for E911 and their use of VPC services to position users in remote areas.

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Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP, discusses NG911 and the new flood of information that will be coming in from the public creating an Information Anarchy. Special comment by Avaya's Contact Center Guru Guy Clinch

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP, discusses how you can easily deal with remote locations that are serviced by the same Selective Router by ismply managing your caller ID sent on 911 calls.

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP, discusses the newly formed FCC Emergency Access Advisory Group bringing Next Generation technology to those with disabilities.

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP, discusses who ERL is and how big he should be. How big is YOUR ERL?

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP discusses both the good and potentially bad practice of locally terminating E911 calls within the Enterprise.

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher,

ENP, discusses the FCC Noitice of Inquiry issued on December 21, 2010 for Next generation 911

Avaya Product Line Manager for Emergency Services, Mark J. Fletcher, ENP discusses the importance of E911 Call back strategy in the Enterprise in the event the caller is disconnected from the PSAP.

Avaya's Product Line Manager for Emergency Services, Mark J. Fletcher, ENP discusses the functionality of the VPC (VoIP Positioning Center) to assist in solving the complex location discovery issues as a method of dealing with remote VPN teleworkers