Join host Sannah Vinding and guest Dave Gulas, President and Co-founder of EZDC 3PL, as they delve into the intricacies of leadership and customer service in the logistics and fulfillment industry. In this episode, Dave shares his journey from sales to co-founding a company that prioritizes reliable and affordable fulfillment solutions for ecommerce brands.

In this episode, you will discover:

- The Birth of EZDC 3PL: Learn about the inspiration behind the company name and how it symbolizes their commitment to simplifying distribution challenges for ecommerce brands.

- Passion for Problem-Solving: Understand Dave’s background in pharmaceutical distribution and how it shaped his approach to handling urgent, high-stakes logistics.

- Building a Customer-Centric Culture: Gain insights into creating a company culture that emphasizes high-touch customer service and the importance of communication.

- Navigating Challenges in Logistics: Discover how Dave’s team addresses common issues such as carrier mistakes and weather disruptions, ensuring transparency and honesty with clients.

- Leadership and Learning: Hear about Dave's approach to continuous learning, leveraging his podcast “Beyond Fulfillment” to gather and share valuable industry insights.

- Effective Communication: Explore the critical role of communication in maintaining strong client relationships and the impact of timely responses on customer satisfaction.

- Feedback and Improvement: Reflect on the importance of feedback in leadership, using it as a tool for personal and team growth.

Dave’s dedication to fostering a transparent and empathetic company culture, coupled with his innovative approach to logistics, provides a wealth of practical strategies for leaders in the manufacturing and distribution sectors.

Tune in to gain actionable insights and elevate your leadership and customer service strategies to new heights.

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Leadership In Manufacturing Podcast - Episode 96

You can reach Dave Gulas https://www.linkedin.com/in/davegulas/

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For more content like this, subscribe to Leadership In Manufacturing on Apple or Spotify, or wherever you like to listen.

You can find Sannah on LinkedIn: https://www.linkedin.com/in/sannahvinding/ or visit https://leadershipinmanufacturing.com/hello/

The "Leadership in Manufacturing" podcast is ranked in the top 10 best electronics podcasts worth listening to in 2024.

Stay curious and keep learning Thanks for listening!

Sannah & the Leadership in Manufacturing Team.

PS. You can find all Leadership episodes: https://leadershipinmanufacturing.com/episodes/