Easy On Hold collaborates with Microsoft to introduce first live streaming hold music integration for Microsoft Teams phone, Podcast

The big headline is Easy On Hold collaborates with Microsoft to introduce first live streaming hold music integration for Microsoft Teams phone, for music, for custom music, and message on hold solutions. In this podcast we learn how the seamless integration means simple “1,2,3 implementation”. But we learn more. Easy On Hold helps companies build and enhance their brand.

Easy On Hold Collaborates with Microsoft to Introduce First Live Streaming Hold Music Integration for Microsoft Teams Phone Custom Music and Message On Hold solutions

Tim Brown of Easy On Hold tells us that the Teams default music “isn’t bad”. But its ubiquitous. We learn how Easy On Hold worked with Microsoft to build a unique experience. “This is really a big game changer.” Bespoke experiences are important. “We have an insurance company that has a line that you call for a certain kind of benefit. And if that's a death benefit, you must be appropriate to that audience. If you're talking about a membership, especially like with a credit union, that's a different experience.”

“We wanted to develop something that was more like your own radio station. It's cohesive.” Waiting for an agent can be many things. Easy On Hold seeks to transform that time into something curated and informative.

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