eBay for Business

Give us a call - 888-723-4630

Send us an email - [email protected]

visit us at ebay.com/podcast

Welcome to eBay for Business!

This week, eBay VP of Seller Experience and Operations Marni Levine is our guest host for a segment with Customer Marketing Strategist, Jen Deal to kick off August’s theme, Holidays! Griff speaks with Program Manager Lester Dorman about the eBay Multi User Account Access (aka MUAA) feature and eBay seller Adrien Lavoie is this week’s seller story guest. Griff and Brian answer a pressing seller question around mitigating buyer concerns regarding carrier late deliveries. 

To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at [email protected].  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)

00:01 - Intro

04:07 - Lester Dorman - MUAA

13:18 - Adrien Lavoie - 25 Seller Story Mini Series

35:37 - Jen Marni - Holiday Kickoff

43:45 - Q&A and Outro

New Links for Ep 102:

MUAA - https://pages.ebay.com/seller-center/run-your-store/multi-user-account-access.html

eBay Seller Seasonal Playbook - https://pages.ebay.com/seller-center/seasonal-playbook/

Seller FAQs Page - https://contact.ebay.com/ws/eBayISAPI.dll?ManageSellerFAQ

eBay Seller - Adrien Lavoie - https://www.ebay.com/usr/boardshopw

Recurring Links / Phone Numbers / Hashtags Mentioned:

888-723-4630 - Call in Line 

eBay Seller News Announcements - ebay.com/announcements

eBay Community - ebay.com/community

eBay Weekly Community Chat - ebay.com/communitychat

eBay Help - ebay.com/help/home

eBay Meetups - ebay.com/meetups

Managed Payments on eBay - ebay.com/payments

eBay for Business Podcast - ebay.com/podcast

eBay Seller Center - ebay.com/sellercenter

eBay Seller Hub - ebay.com/sh

eBay System Status - ebay.com/sts

explore.ebay.com

facebook.com/eBayForBusiness

eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast

#ebaypodcast

Give us a call - 888-723-4630

Send us an email - [email protected]

visit us at ebay.com/podcast

Welcome to eBay for Business!

This week, Griff and Rebecca welcome Melissa Ojeda, Senior Manager of Communications to talk about the importance of taking time off from your business and using Vacation Settings to do so. Griff talks with this week’s 25 Stories selectee, Betsie Bolger, aka eBetsy, on her eBay life starting back in 2004. Griff and Rebecca announce the ten winners of the Episode 100 contest. 

To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at [email protected].  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)

00:01 - Intro

03:59 - Melissa Ojeda - Vacation Settings

15:36 - eBetsy - Betsie Bolger - 25 Seller Story Mini Series

47:44 - Contest Winners and Outro

New Links for Ep 101:

Store Vacation Settings (sign in first) - https://mesg.ebay.com/mesgweb/ChangeSettings/Initial#strVacHdr

eBetsy’s eBay Store - https://www.ebay.com/str/TexAnnas-ALL-STORE

eBetsy’s Instagram - https://www.instagram.com/texannasallstore

Sarah’s daughter’s youtube video - https://youtu.be/5H1Cv1O0d6I

Recurring Links / Phone Numbers / Hashtags Mentioned:

888-723-4630 - Call in Line 

eBay Seller News Announcements - ebay.com/announcements

eBay Community - ebay.com/community

eBay Weekly Community Chat - ebay.com/communitychat

eBay Help - ebay.com/help/home

eBay Meetups - ebay.com/meetups

Managed Payments on eBay - ebay.com/payments

eBay for Business Podcast - ebay.com/podcast

eBay Seller Center - ebay.com/sellercenter

eBay Seller Hub - ebay.com/sh

eBay System Status - ebay.com/sts

explore.ebay.com

facebook.com/eBayForBusiness

eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast

#ebaypodcast

Give us a call - 888-723-4630

Send us an email - [email protected]

visit us at ebay.com/podcast

Welcome to eBay for Business!

This week, Griff welcomes Brian Burke back from vacation. Product Manager for Managed Payments, Scott Hankal provides an update for Managed Payments. Senior Manager, NA and UK Customer Support Hazel Mitchell talks about the updates to how sellers and buyers can now contact eBay Customer Support. Griff talks with the next seller from the 25 Seller Stories mini series, Mike Dixon of hugglepets about his business and his passion for animals. Plus your questions and an update about extending the 100th Episode contest! 

To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at [email protected].  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)

00:01 - Intro

07:03 - Scott Hankal - Managed Payments Update

10:56 - Hazel Mitchell - Contact eBay CS Update

17:53 - Mike Dixon - 25 Seller Story Mini Series

37:56 - Q&A and Outro

New Links for Ep 100:

Managed Payments - https://pages.ebay.com/seller-center/service-and-payments/managed-payments-on-ebay.html

Managed Payments Fee Page - https://pages.ebay.com/seller-center/service-and-payments/simpler-fees.html

Contact eBay Customer Support - https://www.ebay.com/help/home

Seller Help Page - https://www.ebay.com/sellerhelp?from=HELP_HUB

Mike Dixon’s eBay Store - http://www.ebaystores.co.uk/HugglePets

MultiVariations on eBay - https://ebay.to/3fGA9J8

Recurring Links / Phone Numbers / Hashtags Mentioned:

888-723-4630 - Call in Line 

eBay Seller News Announcements - ebay.com/announcements

eBay Community - ebay.com/community

eBay Weekly Community Chat - ebay.com/communitychat

eBay Help - ebay.com/help/home

eBay Meetups - ebay.com/meetups

Managed Payments on eBay - ebay.com/payments

eBay for Business Podcast - ebay.com/podcast

eBay Seller Center - ebay.com/sellercenter

eBay Seller Hub - ebay.com/sh

eBay System Status - ebay.com/sts

explore.ebay.com

facebook.com/eBayForBusiness

eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast

#ebaypodcast

Give us a call - 888-723-4630

Send us an email - [email protected]

visit us at ebay.com/podcast

Welcome to eBay for Business!

This week, Griff welcomes new co-host Rebecca Michals, filling in for Brian Burke who returns from vacation next week. Senior Product Manager, B2C, Seller Experience, Lucan McRandall gives an overview of Terapeak. Griff talks with the next seller from the 25 Seller Stories project, Julie Yoo of imissyouvintage about how she started out as an art history major and ended up a successful entrepreneur on eBay.  

To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at [email protected].  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)

00:01 - Intro

03:21 - Terapeak with Lucan McRandall

11:16 - Seller Story with Julie Yoo

27:05 - Q&A and Outro

New Links for Ep 99:

Terapeak on Seller Center - https://pages.ebay.com/seller-center/listing-and-marketing/terapeak.html

I Miss You Vintage story on eBay Inc blog - https://www.ebayinc.com/stories/news/discovering-a-flair-for-entrepreneurship-through-ebay/

Julie Yoo’s eBay Store - http://www.ebaystores.com/imissyouvintage

eBay For Business Podcast Facebook Group - https://www.facebook.com/groups/eBayForBusinessPodcast/

eBay File Exchange - https://bulksell.ebay.com/ws/eBayISAPI.dll?FileExchangeCenter

eBay Merchant Integration Platform (MIP) - https://developer.ebay.com/products/mip

Recurring Links / Phone Numbers / Hashtags Mentioned:

888-723-4630 - Call in Line 

eBay Seller News Announcements - ebay.com/announcements

eBay Community - ebay.com/community

eBay Weekly Community Chat - ebay.com/communitychat

eBay Help - ebay.com/help/home

eBay Meetups - ebay.com/meetups

Managed Payments on eBay - ebay.com/payments

eBay for Business Podcast - ebay.com/podcast

eBay Seller Center - ebay.com/sellercenter

eBay Seller Hub - ebay.com/sh

eBay System Status - ebay.com/sts

explore.ebay.com

facebook.com/eBayForBusiness

eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast

#ebaypodcast

Give us a call - 888-723-4630

Send us an email - [email protected]

visit us at ebay.com/podcast

Welcome to eBay for Business!

This week, Griff talks with eBay Senior Project Manager of Seller Experience Prerana Joshi about the Traffic Report page in Seller Hub, how to read the data there to help boost sales. Seller Victoria Eagle from the UK, the second seller whose story was selected for the 25 Seller Stories project,  joins Griff in a conversation about her business on eBay, why she started that business and the challenges running it during the pandemic.

To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at [email protected].  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)

00:01 - Intro

02:20 - Traffic Report with Prerana Joshi

13:23 - Seller Story with Victoria Eagle

47:37 - Outro

New Links for Ep 98:

Managed Payments Fee Page - https://www.ebay.com/simplerfees

Traffic Report Page in Seller Hub- https://www.ebay.com/sh/prf/traffic

Victoria Eagle’s eBay Store - https://www.ebay.com/str/pegsandpearls

Victoria’s Instagram Account - https://www.instagram.com/pegsandpearls/

Recurring Links / Phone Numbers / Hashtags Mentioned:

888-723-4630 - Call in Line 

eBay Seller News Announcements - ebay.com/announcements

eBay Community - ebay.com/community

eBay Weekly Community Chat - ebay.com/communitychat

eBay Help - ebay.com/help/home

eBay Meetups - ebay.com/meetups

Managed Payments on eBay - ebay.com/payments

eBay for Business Podcast - ebay.com/podcast

eBay Seller Center - ebay.com/sellercenter

eBay Seller Hub - ebay.com/sh

eBay System Status - ebay.com/sts

explore.ebay.com

facebook.com/eBayForBusiness

eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast

#ebaypodcast

Give us a call - 888-723-4630

Send us an email - [email protected]

visit us at ebay.com/podcast

Welcome to eBay for Business!

This week, Griff talks with Michael Lil, Senior Director for the eBay Partner Network, eBay’s affiliate program, about a new feature added to ePN that will be of interest to sellers. Liz Austin stops by to talk about new digital backgrounds designed by illustrator, Amy Martin that sellers can download and use. And eBay SVP Jordan Sweetnam pays a visit with Brian and Griff to share his thoughts on the recent news regarding ex eBay employees. Plus your questions. 

To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at [email protected].  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)

00:01 - Intro

04:06 - Top Story - 25 seller Stories - Cami Nyquist

21:39 - 2nd Story - Traffic Month Top Questions Answered

39:10 - Q&A and Outro

New Links for Ep 97:

Cami Nyquist’s eBay Store (swedemom) - https://www.ebay.com/str/The-Swedemom-Store

Read about Cami Nyquist on the eBay Inc Blog! - https://www.ebayinc.com/stories/news/bringing-it-full-circle-20-years-of-connections-through-selling-on-ebay/

Traffic Month Question Forum on eBay Community - https://community.ebay.com/t5/Traffic-Month-Questions/idb-p/trafficmonthquestions

My eBay Communication Preferences Page - https://my.ebay.com/ws/eBayISAPI.dll?MyEbayBeta&CurrentPage=MyeBayNextNotificationPreferences

eBay Partner Network - https://partnernetwork.ebay.com/

eBay International Standard Delivery - https://pages.ebay.com/seller-center/shipping/ebay-international-standard-delivery.html

GTIN Page - https://www.gs1.org/standards/id-keys/gtin

Google Merchant Center Help; About Marketplaces (Google Shopping) - https://support.google.com/merchants/answer/6363319?hl=en

eBay’s Verified Rights Owner Program (VeRO) - https://ebay.to/3i8h3gI

eBay Picture Policy - https://ebay.to/2NB37xH

eBay Managed Payments - https://pages.ebay.com/seller-center/service-and-payments/managed-payments-on-ebay.html

Recurring Links / Phone Numbers / Hashtags Mentioned:

888-723-4630 - Call in Line 

eBay Seller News Announcements - ebay.com/announcements

eBay Community - ebay.com/community

eBay Weekly Community Chat - ebay.com/communitychat

eBay Help - ebay.com/help/home

eBay Meetups - ebay.com/meetups

Managed Payments on eBay - ebay.com/payments

eBay for Business Podcast - ebay.com/podcast

eBay Seller Center - ebay.com/sellercenter

eBay Seller Hub - ebay.com/sh

eBay System Status - ebay.com/sts

explore.ebay.com

facebook.com/eBayForBusiness

eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast

#ebaypodcast

Give us a call - 888-723-4630

Send us an email - [email protected]

visit us at ebay.com/podcast

Welcome to eBay for Business!

This week, Griff talks with Michael Lil, Senior Director for the eBay Partner Network, eBay’s affiliate program, about a new feature added to ePN that will be of interest to sellers. Liz Austin stops by to talk about new digital backgrounds designed by illustrator, Amy Martin that sellers can download and use. And eBay SVP Jordan Sweetnam pays a visit with Brian and Griff to share his thoughts on the recent news regarding ex eBay employees. Plus your questions. 

To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at [email protected].  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)

00:01 - Intro

04:24 - eBay Partner Network with Michael Lil

18:55 - Liz Austin - eBay Digital Backgrounds

23:20 - Outro

New Links for Ep 96:

eBay Partner Network - https://partnernetwork.ebay.com/

Download Amy Martin Digital Backgrounds - https://pages.ebay.com/seller-center/listing-and-marketing/social-media.html

Business Policies - https://www.ebay.com/help/selling/business-policies/business-policies?id=4212&st=12&pos=1&query=Business%20policies&intent=business%20pol

Quickbooks Online / Managed Payments integration platform - https://www.onesaas.com/integrate/ecommerce/ebay-seller/

Recurring Links / Phone Numbers / Hashtags Mentioned:

888-723-4630 - Call in Line 

eBay Seller News Announcements - ebay.com/announcements

eBay Community - ebay.com/community

eBay Weekly Community Chat - ebay.com/communitychat

eBay Help - ebay.com/help/home

eBay Meetups - ebay.com/meetups

Managed Payments on eBay - ebay.com/payments

eBay for Business Podcast - ebay.com/podcast

eBay Seller Center - ebay.com/sellercenter

eBay Seller Hub - ebay.com/sh

eBay System Status - ebay.com/sts

explore.ebay.com

facebook.com/eBayForBusiness

eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast

#ebaypodcast

Give us a call - 888-723-4630

Send us an email - [email protected]

visit us at ebay.com/podcast

Welcome to eBay for Business!

This week, week 3 of Traffic Month, we explore how Social Media plays a big part in driving buyers to eBay, both from the eBay end and from seller’s social media. We’ll hear first from Audrey Tracy who will outline how eBay uses Social Media and then we’ll talk to eBay seller Kathy Terrill who shares her professional advice for sellers who want to use Social Media to drive buyers to their specific listings.

To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at [email protected].  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)

00:01 - Intro

02:53 - Traffic Month: Social Media with Audrey Tracy

28:41 - Traffic Month: Social Media with Kathy Terrill

43:44 - Outro

New Links for Ep 95:

Main seller social media page - https://pages.ebay.com/seller-center/listing-and-marketing/social-media.html

eBay Giphys - https://giphy.com/ebay

Social Bakers blog - https://www.socialbakers.com/blog

eBay Seller - Kathy Terrill’s Web Site - https://ilovetobeselling.com/

Kathy’s Social Media Cheat Sheet - https://ilovetobeselling.com/webinars-and-workshops/essential-social-media-cheat-sheet/

Store Shipping Supply Bonus Codes

Basic: THANKSTOYOU

Premium: THANKSALOT

Anchor: THANKSATON

Recurring Links / Phone Numbers / Hashtags Mentioned:

888-723-4630 - Call in Line 

eBay Seller News Announcements - ebay.com/announcements

eBay Community - ebay.com/community

eBay Weekly Community Chat - ebay.com/communitychat

eBay Help - ebay.com/help/home

eBay Meetups - ebay.com/meetups

Managed Payments on eBay - ebay.com/payments

eBay for Business Podcast - ebay.com/podcast

eBay Seller Center - ebay.com/sellercenter

eBay Seller Hub - ebay.com/sh

eBay System Status - ebay.com/sts

explore.ebay.com

facebook.com/eBayForBusiness

eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast

#ebaypodcast

Give us a call - 888-723-4630

Send us an email - [email protected]

visit us at ebay.com/podcast

Welcome to eBay for Business!

This week we launch a month-long series about Traffic, buyer traffic specifically. On week 1, we talk with eBay Head of Marketing, Andrea Stairs. Andrea lays out the advertising and marketing strategies and tactics her team is leading to help drive even more buyer traffic to the site. Following up from last week’s segment on Managed Payments, Griff talks with eBay Seller Shari Smith who shares her experience as an early adopter of Managed Payments. And finally, eBay seller Lynn Dralle checks in with an update on how her businesses - her consignment shop in Ventura CA and her long time business on eBay - are doing. 

To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at [email protected].  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)

00:01 - Intro

08:21 - Harry Temkin - Traffic Month: Google Shopping

21:21 - Don Vigeant - Checking in With Sellers: Using the new QR Code

32:09 - Q&A and Outro

New Links for Ep 94:

Google Shopping Merchant Center: About Marketplaces - https://support.google.com/merchants/answer/6363319?hl=en

Google Shopping Ad Policies - https://support.google.com/merchants/answer/6149970 

USPS Service Alerts - International Service Disruptions - https://about.usps.com/newsroom/service-alerts/international/welcome.htm

Visit the episode page on Community to find the screen shots for Custom Label - https://www.ebay.com/podcast

eBay Seller - Trad’r Don on eBay - https://www.ebay.com/str/Garb-Safari

GarbSafari on Instagram - https://www.instagram.com/garbsafari/

Recurring Links / Phone Numbers / Hashtags Mentioned:

888-723-4630 - Call in Line 

eBay Seller News Announcements - ebay.com/announcements

eBay Community - ebay.com/community

eBay Weekly Community Chat - ebay.com/communitychat

eBay Help - ebay.com/help/home

eBay Meetups - ebay.com/meetups

Managed Payments on eBay - ebay.com/payments

eBay for Business Podcast - ebay.com/podcast

eBay Seller Center - ebay.com/sellercenter

eBay Seller Hub - ebay.com/sh

eBay System Status - ebay.com/sts

explore.ebay.com

facebook.com/eBayForBusiness

eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast

#ebaypodcast

Give us a call - 888-723-4630

Send us an email - [email protected]

visit us at ebay.com/podcast

Welcome to eBay for Business!

This week we launch a month-long series about Traffic, buyer traffic specifically. On week 1, we talk with eBay Head of Marketing, Andrea Stairs. Andrea lays out the advertising and marketing strategies and tactics her team is leading to help drive even more buyer traffic to the site. Following up from last week’s segment on Managed Payments, Griff talks with eBay Seller Shari Smith who shares her experience as an early adopter of Managed Payments. And finally, eBay seller Lynn Dralle checks in with an update on how her businesses - her consignment shop in Ventura CA and her long time business on eBay - are doing. 

To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at [email protected].  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)

00:01 - Intro

04:08 - Liz Austin - What is Traffic Month?

09:11 - Andrea Stairs - Traffic Month: How eBay Drives Traffic

22:01 - Shari Smith - Talking to a Managed Payment Seller

32:22 - Lynn Dralle - Checking in With Sellers

46:57 - Outro

New Links for Ep 93:

Managed Payments: https://pages.ebay.com/seller-center/service-and-payments/managed-payments-on-ebay.html

eBay Seller - Shari_Sells on eBay (Store Name “7daysale4u”) - http://www.ebaystores.com/7daysale4u 

eBay Seller - The Queen Of Auctions on eBay - https://www.ebay.com/str/The-Queen-of-Auctions-All-Aboardinc

Lynn Dralle’s “Lynn’s Consignments” - http://venturaconsignments.com/ 

Lynn Dralle’s Newsletter: http://www.thequeenofauctions.com/

Recurring Links / Phone Numbers / Hashtags Mentioned:

888-723-4630 - Call in Line 

eBay Seller News Announcements - ebay.com/announcements

eBay Community - ebay.com/community

eBay Weekly Community Chat - ebay.com/communitychat

eBay Help - ebay.com/help/home

eBay Meetups - ebay.com/meetups

Managed Payments on eBay - ebay.com/payments

eBay for Business Podcast - ebay.com/podcast

eBay Seller Center - ebay.com/sellercenter

eBay Seller Hub - ebay.com/sh

eBay System Status - ebay.com/sts

explore.ebay.com

facebook.com/eBayForBusiness

eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast

#ebaypodcast