Rick Watson is the CEO and Founder of RMW Commerce Consulting, which provides eCommerce strategy consulting to help businesses accelerate their go-to-market processes. Rick founded the company after spending more than 20 years as a technology entrepreneur and operator in the eCommerce industry with companies including ChannelAdvisor, BarnesandNoble.com, and Pitney Bowes. 

During a partnership with WHP Global, he was a critical resource in architecting the WHP+ platform, a turnkey DTC digital eCommerce platform powering AnneKlein.com and JosephAbboud.com. Rick hosts The Watson Weekly podcast, where he shares his unbiased, expert take on the retail sector’s biggest news and executives. As a television and conference speaker, he has been featured on national news programs and many retail-focused industry events.

In this episode…

The eCommerce business is evolving and becoming more extensive. Amazon is no longer the exclusive selling channel, as brands are beginning to experiment with Walmart and Target’s online marketplaces. So what should you consider about these stores, and how can you diversify your brand to reach a wider audience?

Walmart’s eCommerce channel experienced a higher yearly growth rate than Amazon, with the platform growing 12% in 2022. Yet Walmart is still a growing channel, so Rick Watson warns not to overspend or allocate every resource there. Target offers one to two-day drop-shipping capabilities, and although the emerging marketplace is promising, its categories are broad and unregulated. As a DTC (direct-to-consumer) brand, it’s critical to consider your target audience’s shopping habits and expand your products into multiple marketplaces to attract new consumers. 

In this episode of The Digital Deep Dive, Aaron Conant welcomes Rick Watson, CEO and Founder of RMW Commerce Consulting, back to the show to discuss eCommerce marketplace trends. Rick also addresses considerations for selling DTC, AI’s role in UGC (user-generated content), and how he helps entrepreneurs build their eCommerce businesses.