In this episode, Dimitar from SMS bump highlights the growing importance of SMS marketing for eCommerce brands. He deep dives into the dos and don'ts of running a successful eCommerce SMS campaign.

In this episode, Chris from Gorgias breaks the age-old myth in eCommerce - customer support considered as a cost centre. He spills the secrets on turning effective support and experience into avenues to build customer loyalty and driving profitability.

In this episode, Alex from Loop returns joins us to describe in detail how to streamline eCommerce returns. Alex, the master of eCommerce customer retention strategies, gives a short crash course on some of the easy repeat purchase techniques that eCommerce brands can implement right

In this episode, Brian from Neto discusses in detail why eCommerce brands must make branding a priority. He further goes on to describe the pandemic has changed consumer behavior rising their expectation from brands.

Cory Snyder from Maropost elaborates on the importance of forming real relationships with eCommerce customers. Know, understand and engage with customers is what he believes is the key to building a successful brand.

In this Video, Umar takes us through the journey of how he transformed his retail store into a thriving online business with up to 69% repeat purchase rates. Watch the interview to glean insights on metrics that your should measure and customer retention strategies to embrace.