ECR Consumerwatch

If you buy a new TV and when you remove the packaging at home, you discover the screen is cracked, who is responsible? Well, that depends. Best to get clued up on how to avoid such a horror show in the first place. Wendy Knowler explains how in today’s Consumerwatch. ECR Consumerwatch

What do you do if you open your municipal bill and discover you’re being asked to pay ten times your usual monthly amount, because you’ve been using a massive amount of water for the past two months? ECR Consumerwatch

Wendy Knowler asks what it’s going to take to nab the airport baggage handlers who can’t keep their hands off our stuff... ECR Consumerwatch

Not being a commercial breakfast cereal kind of person, I didn’t realise quite how many South Africans felt really strongly about their Rice Krispies until about 18 months ago when Kellogg SA replaced the original version with something very different - Rice Krispies which were no longer made just of rice, but of corn and wheat as well - a so-called multigrain. 
But that’s not all, they also added a vanilla, flavour, and about twice the amount of sugar than the originals. That did not go down well with their customers. ECR Consumerwatch

Friday the 13th of December was anything but unlucky for the more than a million South Africans whose take-home is reduced every month because of garnishee orders. What a Western Cape judge had to say on that day will bring massive financial relief, says Wendy Knowler. ECR Consumerwatch

If you’ve got debit order agreements with various companies, there’s a good chance that some of them will take their money from your bank account early next week instead of at month-end date, as usual, anticipating that you’ll get paid early for Christmas. But can they do that? ECR Consumerwatch

So you saved 60% on a new gizmo on Black Friday - fabulous. But did you really? 60% off which price? ECR Consumerwatch

If FOMO sees you partaking in the spend-fest, says Wendy Knowler, here’s how to get the most of out it ECR Consumerwatch

A KZN family’s funeral policy claim has thrown a spotlight on the way that industry handles its policyholders claims in their hour of need. ECR Consumerwatch

Most South Africans seem to have got the idea that the Consumer Protection Act entitles them to demand a refund if they want to return something they’ve bought - for whatever reason. ECR Consumerwatch