ECR Consumerwatch

Up to now, South African Airways has allowed its passengers to check in a bag or suitcase plus certain sports gear, including bikes, golf clubs, horse saddles, and sailing equipment, at no extra charge. ECR Consumerwatch

A voice note supposedly released by a policeman, who warns about a new scam, has resurfaced. The man claims that criminals are targeting people outside shops with a scam data competition, only to steal their money. Wendy Knowler looked into it and confirms the WhatsApp clip is a scam. Listen here for more. ECR Consumerwatch

Want to whinge about a company on social media? Here’s what not to do, writes Wendy Knowler... ECR Consumerwatch

On Consumerwatch this week, Wendy Knowler warns about the cost of having a travel visa denied, and cautions companies about going into victim mode when they’ve failed their customers. ECR Consumerwatch

On Consumerwatch this week, Wendy’s Watch Out for consumers focuses on the harsh consequences on missing a service of your car, and on ShopTalk, she cautions companies on compounding a mistake with bad handling of the fallout. ECR Consumerwatch

In today's Consumerwatch, Wendy Knowler looks at two cases of somewhat misleading cellphone contracts with Vodacom that locked in two consumers for longer than they'd bargained on. Vodacom has since said it was an isolated error. Wendy investigates. Meanwhile, in Shop Talk today Wendy shares details of some of her personal retailer bugbears. Listen to all the details here. ECR Consumerwatch

Are you one of those people who grabs an item of clothing off the rail and buys it without trying it on? Who’s got the time or inclination to face those changing rooms, right? Well, best you do and here’s why? So many people believe they have the right to return anything they’ve bought if it doesn’t fit, or they change their mind for some reason, and that they are entitled to a refund. Wendy Knowler has more in today's Consumerwatch... ECR Consumerwatch

In today's Consumerwatch, Wendy Knowler reports on a spot of finger trouble at Woolworths, while in part 2, she asks the important question of business: Why do brands have social media accounts when they are not active or they ignore customers’ queries? ECR Consumerwatch

Many people think they’re covered if their home were to be damaged in a storm, only to find out at claim time that they aren’t. On Consumerwatch this week, Wendy Knowler shares the final installment of the fallen-down wall saga, plus some very important advice for anyone with house insurance. ECR Consumerwatch

When you are negotiating the purchase of a used car, Wendy Knowler says always ask to see three things: the service book, the spare wheel, and the spare key. ECR Consumerwatch