eCW Podcast

Effective interoperability has long been sought as the "holy grail" to improving healthcare. From a once-elusive goal, interoperability is now within reach of physicians everywhere thanks to the growing strength of nationwide networks, including Commonwealth® Health Alliance and Carequality. Hussie Elhaj, a member of the Business Development and Enterprise Strategy Team, explains how eClinicalWorks practices now exchange an astounding 2.5 million patient records each day, meaning providers have the most complete and up-to-date clinical data to guide better medical decision-making.

Listen to CEO William Kurtycz explain how Hyndman Area Health Center used eClinicalWorks Business Optimizer (eBO®) and the eClinicalWorks® Chronic Care Management module to close gaps in care and improve quality measures. Training and support teams from eClinicalWorks helped get the practice set up and running, enabling them to take full advantage of the capabilities of the eClinicalWorks EHR and integrated Population Health tools.

Hear how Michelle Hurtt was able to leverage multiple tools from eClinicalWorks® and measure and track their effectiveness. Kiosk and Messenger Campaigns have helped create a more efficient front office workflow for Allied Physicians of Michiana. Listen as Michelle Hurtt explains how both HEDIS® and eBO® analytics were used to track and display results.

Dr. Steven Lamie discusses how healow TeleVisits™ and the CCM module have reshaped the Chronic Care Management program at the Thirlby Clinic. He explains how they have recently adopted healow CHECK-IN™ and healow® Open Access® into their workflow to create a more efficient process for their patients.

David Uptagrafft, Director of Operations at Innova Primary Care, shares how his practice was able to overcome the challenges presented during the COVID-19 pandemic. Innova Primary Care was able to operate without any gaps in care thanks to telehealth, online appointment booking, the eClinicalWorks® Chronic Care Management module, and healow Pay™ with card on file.

We spoke with Renee Oates of Primary Care of Southwest Georgia and found out how she was able to use healow TeleVisits™ to manage the coronavirus pandemic and to maximize usage of available resources from eClinicalWorks. They were able to pull reports quickly and effectively, generate widespread notifications, and continue to provide care to all of their patients.

Ashley Clement describes how Southeast Community Health Systems made the switch to the eClinicalWorks® EHR at the end of 2019. With the use of different training aids and marketing materials, the health center was able to notify their patients of their telehealth adoption during the COVID-19 pandemic. Ashley Clement explains how they combined features of the EHR with healow TeleVisits™ to continue meeting their patients' needs.

Palak explains how orthopedic specialty groups have effortlessly added healow TeleVisits to their workflows during the pandemic. Televisits are helping cut down on no-shows, integrating seamlessly into the eClinicalWorks EMR, and working in conjunction with Patient Portal and healow Open Access™ appointment booking.

Amandeep describes how pediatric groups have taken to eClinicalWorks telehealth solution and are using all the tools eClinicalWorks has to offer — from campaign notifications to customizable questionnaires and wearable tracking devices. She emphasizes the optimal user experience and how televisits can be accessed across many different device platforms while being completely secure and HIPAA-compliant.

Minesh discusses how gastro specialty groups are using televisits to provide a more efficient patient experience, and how eClinicalWorks is regularly enhancing the software to make it even more accessible to both the patient and provider. He shares how a Florida gastro group is helping to prevent unnecessary urgent care visits.