Ed Roberts is the Chief Operations Officer at Bozart Ford Lincoln, a dealership that has been ranked as one of the top 100 places to work in recent years. With one of the highest volume QuickLanes in the country, Ed has valuable information about how dealerships can increase profit and customer satisfaction through fixed operations.

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What Ted Ing and Ed Roberts Discuss in this episode:

01:28 - Ted observes that one of the things that people quickly see in Ed is that he has the attitude to be able to take on anything that's thrown his way. The car industry is evolving quickly, and dealers with a can-do attitude have a higher probability of not just surviving through the change, but thriving.

01:55 - Ed shares that people want to be led. When we provide our employees and teams with a path that they can see, then they buy in and push forward with it. While many organizations are worried about the great resignation happening in the country, Ed is focused on leveraging it to find and retain some of the best candidates available. "So yes, there is a lot to be said about the great resignation but we are embracing it."

04:05 - Our job as leaders is to make sure that we're painting a clear picture for our team and creating a path for them. Leaders in the automotive industry should be setting the vision for them to follow so that they can go forward and make things happen.

05:25 - When we train our people well and let them carry the torch, the job becomes less about retaining them than it is finding their replacement when they move up.

07:13 - We need to eliminate the fear of training our replacements. A lot of times we protect our own job, and we hold people back from doing that. Ed explains that at his store, they want to train their replacement no matter what role they are in. Everybody's job becomes easier because everybody understands the role in front of them.

Listen to the full episode featuring Ed Roberts for even more insights!

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Thanks, Ed Roberts!

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