by Gary Audin

You’re planning to move the contact center and unified communications operations to a cloud-based service, to reduce costs, outsource operations, and improve performance. However, cloud migration won’t solve your cost saving and efficiency goals on its own. A service management solution is an essential requirement for optimization. Here’s why.

Over 70% of organizations overlook the need to manage the performance of a cloud solution post-transition. People and applications that simply manage a break/fix do not have the trending and root-cause insight needed for today’s cloud users, or the reach necessary to support work from home employees.

Raymond Pearson, Senior Vice President of Operations at Virsae and Gary Audin recorded this EDUcast that explores how organizations can successfully migrate to the cloud for contact center and unified communications operation.

What you will learn in this EDUcast:

Cloud Growth Trends

Cloud Benefits to the Business

Thinking in Advance

Customer Needs, Demands, Opportunities

What Matters in Performance Management

Technology for the Business Experience

Cloud Management

Businesses around the world use Virsae’s services to keep their communications systems performing at their best. Their cloud-native platform, Virsae Service Management (VSM), marries big data with AI-based analytics, automation, workflows, reporting, and notifications to keep the technology that underpins customer interactions running flawlessly. virsae.com

You can view other Virsae EDUcasts, podcasts, and blogs.