Optus is still dragging the chain on customer contact and help, so I'm here for those with questions. 9.8 Million Aussies are at risk of new scams and fraud, yet Optus is telling you not to worry too much.

I talk to Equifax about their Identity Protect product which Optus is offering, slowly and understand just how it works.

Plus there are questions about NBN alternatives, big-screen TVs and yet more still. The Talkback Technology podcast - get involved, goto EFTM.com and click Ask Trev.