There are a number of silver linings around this pandemic. Fellow C-IQ® coaches Mary Stelletello and Keith Greer join Deb in this episode to talk about out-dated self-judgments, how we have become more intentional about relationship-building and the end of compartmentalization. 

This episode of Elevating Conversations highlights breakthrough conversations that my guests had early in their careers.  Angela and Kelley are banking and technology executives, who arrived in this country over twenty years ago, from China and Trinidad/Tobago respectively. They share stories of how a pivotal conversation helped them discover the personal resources that made them so successful. 

We talk about intergenerational conversations and tools that young employees can use to be seen and heard when they offer new ideas.

In our final episode of the Conversational Intelligence mini-series, Mary and I recap our favorite tips and tools to put at your fingertips, so that you can muster the “will” to have that next challenging conversation.

When things start to go south in conversations it is often due to assumptions we make from an ‘I’ mindset, rather than a ’We’ mindset. When you are more aware of your own thought processes, experiences, and assumptions, you can shift them to consider the larger picture and the result...higher quality conversations!

Mary and I talk about simple conversation tools that help to remap relationships toward greater trust and navigate conversations with greater success. When things start to go awry in conversations, it is often due to conversational assumptions. If you can become more aware of these assumptions, you will have higher-quality conversations with others.

Mary and I discuss how we can get clarity about definitions and terms, in moments of uncertainty. We’ll pull back the curtain on the meaning of Double Clicking and provide concrete examples of how to ask for the deeper meaning of a word or commonly used phrases. When a meaningful conversation requires more than mutual agreement of definitions, we use conversational agility to reframe, refocus and redirect the mindset of the speaker, which opens access to different parts of the brain. Using these tools ensures that at the end of a meeting your team agrees on much more than definitions.

In today’s episode of the Conversational Intelligence® mini-series, Mary and Deb discuss the three levels of conversation and how you can identify what level of conversation you are having. Then we’ll provide some tips about how to level up or level down to achieve great outcomes! Enjoy!

What is the Neuroscience of Conversations®? 

Deb and Mary take a look at the invisible elements that influence conversations. Then they offer tools to get clear about what you want to get out of a conversation and how to get it.