Emotion Roadmap: Take the Wheel and Control How You Feel

Young woman calls needing help with time management. Patient trying to enhance relationship with Dr. And frustrating customer service experience. Listen to how the Emotion Roadmap helps in each of these diverse circumstances

The New York Knicks weren’t supposed to win. Jalen Brunson was “too small.” San Antonio had the most gifted young star. The Knicks fell behind by double digits again and again. And still… they won the NBA Championship for the first time in 53 years. How?

Emotional intelligence. I break down how trust, confidence, faith, and the willingness to sacrifice personal glory created a team culture strong enough to defy every prediction. If you want to understand the feelings behind one of the most thrilling playoff runs in NBA history, this episode is for you. And if you want to learn how powerful the Emotion Roadmap can be in generating feelings that lead to teamwork and winning, listen to the whole episode. We end with team members from a trucking and warehousing company talk about the power of emotions in their lives.

Helen Riess is a world class expert on empathy, especially in the field of medicine and healthcare. Cary Cherniss is an outstanding researcher on emotionally intelligent leadership. Richard Boyatzis is known for his leadership, research, and world class expertise in emotional intelligence. This discussion panel was put together by Chuck Wolfe for a Harvard Business Alumni meeting. The callers sought and received help from Chuck using his Emotion Roadmap.

This episode takes place right after Memorial Day 2026 and includes a tribute to all those who serve to protect us and keep us free who have made the ultimate sacrifice. Interestingly, the episode goes on to explore dining out, those who serve us when we are out for a meal, a celebration, a meeting, or any other reason we might choose to dine out. How are we hoping to feel, and if by chance, things don't go correctly, how do the servers, chefs, managers, and customers behave in emotionally intelligent ways, so the experience still feels worthwhile, possibly even enchanting.

When someone close begins to lose their independence and you have a role in their care, the emotional challenges increase and radical compassion is required. And for people dealing with family members with special needs similar types of emotional challenges emerge. 

Two parts. Part 1 is with award winning author, Six Sigma black belt, Kaizen specialist Mark Hamel talking about how to address the human element in dealing with nonstop change. Part 2 with Zorana Ivcevic Pringle, Sr. Research Scientist at Yale talking about her book the Creativity Choice and how it relates to emotional intelligence and innovation.

This episode begins with an explanation of my show, The Emotion Roadmap, and then dives into the relationship between music and emotion exploring how music helps regulate and create emotions. Juliane Volker has expertise in emotional intelligence and music. The end of the show carries a heartfelt message to be kind to the "other" as we welcome the new year.

Expert on team emotional intelligence, Vanessa shares her research and innovative ideas for helping teams perform in an inspired way.

Many small business leaders deal with anxiety when business slows down. Listen to Mike share his experience and how I help him move from feeling anxious to feeling successful, competent and confident.

Puerto Rican parade is July 13 Bridgeport CT plus 2 callers looking for help with eldercare situations and what makes people want to come to work