Details the four core skills of emotional intelligence (EQ): self-awareness, self-management, social awareness, and relationship management. The author emphasizes that measuring one's EQ is crucial for development, much like practicing a dance with a partner. Each section explains a skill, provides examples of high and low EQ through anonymous quotes from colleagues, and offers actionable strategies for improvement, such as observing emotional ripple effects, leaning into discomfort, and practicing active listening. The text also touches on generational differences in self-management and the malleable nature of EQ, highlighting that these skills can be learned and honed with conscious effort.
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