Self awareness and understanding how to manage our emotions are fundamental aspects of leadership. As leaders, we need to understand our responses under pressure and the impact we have on others. Tools like DiSC and the Team Management Profile give us insights into our personal responses to conflict and can help us build a common language as a team around how we respond to one another. 

In this episode Juliet and Kristy-Lee discuss the difference between emotional reactions and responses, the role of assertiveness, and the importance of role modelling emotional control in our team.  They have strategies to help you stay in control of your responses and to help others in your team engage in difficult conversations without resorting to personal attacks. 

We would love to hear from you about how you respond to difficult situations and, if you have done some work with a self awareness tool, how that has helped you lead or respond to difficult situations. You can share your experiences and ask questions at https://www.facebook.com/growyourinfluence/