In conversation with… Neil Heaney

In episode 36 of the Empowering Law Firm Leaders podcast, Neil discusses with Amy Bruce, marketing director at Osprey Approach, how his own experience of legal injustice shaped the firm he built, the lessons learned across several countries and cultures, and why communication – not just legal skill – is the true foundation of client trust.

In this conversation we cover:

• From professional footballer to law firm founder
• Building a people-first firm: what genuine client empathy looks like in practice
• How Judicare works with international partners
• Communication as a client care tool: keeping clients engaged through long-running cases
• Lessons from the Supreme Court: a 15-year fight and what it taught Neil about resilience

See more from Neil: Neil Heaney - Judicare Law International

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts. 

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts. 

New episodes are released every month. 

In conversation with… Matt Kelly

In episode 35 of the Empowering Law Firm Leaders podcast, Matt joins Amy Bruce, marketing director at Osprey Approach, to pick up where episode 18 left off. In that earlier conversation, Matt Dixon - co-author of The Activator Advantage - introduced the research behind the book, including the five partner profiles and the finding that only one of them consistently drives growth. This episode moves from the research to the reality, exploring what has happened when firms have tried to put those ideas into practice.

In this conversation we cover:

• What the past year has revealed about how law firms respond when they encounter this research
• Why behaviour change is harder than knowledge transfer - and what actually makes it stick
• How the most effective leaders close the gap between growth strategy and daily reality
• The BD Rhythm principle: why consistency outperforms episodic effort every time
• What separates firms making genuine progress from those that went back to business as usual

See more from Matt: https://www.dcminsights.com/about-us

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts. 

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts. 

New episodes are released every month. 

In conversation with… Graham Archbold

In episode 34 of the Empowering Law Firm Leaders podcast, Graham discusses with Amy Bruce, marketing director at Osprey Approach, the practical steps SME law firms can take to build sustainable feedback programmes, gather richer insight from client interviews, and turn findings into lasting change.

In this conversation we cover:

• Why a sustainable, ongoing feedback programme matters - and what happens without one
• The three main reasons client feedback programmes fail
• Why personal interviews are an investment no firm should skip
• How to turn findings into clear, accountable recommendations
• How to communicate insights to the board in a way that drives action

See more from Graham: https://www.chorusinsight.com/

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts. 

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts. 

New episodes are released every month. 

In conversation with… Claire Ellis

In episode 33 of the Empowering Law Firm Leaders podcast, Claire discusses with Amy Bruce, marketing director at Osprey Approach, the most common financial and compliance pitfalls firms encounter during system migrations, the practical steps required to clean and validate data, and how strong financial controls can underpin lasting profitability.

In this conversation we cover:

• The one piece of advice every firm leader needs before switching systems
• How to spot the early warning signs that your current accounting setup is failing
• Practical steps to clean and validate financial data before moving
• The financial controls that have the biggest impact on profitability and cash flow
• Emerging trends that will define well-run law firms over the next five years

See more from Claire: Legal Accounting Specialists - JJ+H Legal Accounting Services

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts. 

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts. 

New episodes are released every month. 

In conversation with… Abby Winkworth

In episode 32 of Osprey Approach’s Empowering Law Firm Leaders podcast, Abby speaks with Amy Bruce, Osprey’s marketing director, about the behaviours, habits, and operational models that set high‑performing, scalable firms apart and how leaders can build momentum through focused action rather than overwhelming activity.

In this conversation we cover:

• Why growth is not the same as value - and why the market is shifting
• How private equity views the legal sector today
• What makes a law firm worth buying
• The operational discipline needed to prevent value leakage
• How cross‑selling strengthens client relationships and investment appeal
• The traits and habits of firms that thrive in the next era of legal services

See more from Abby: How to Build a Law Firm Worth Buying  | Osprey Approach All-in-One Practice & Case Management Solution

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts. 

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts. 

New episodes are released every month. 

In conversation with… Nusrat Siddique

In episode 31, of the Empowering Law Firm Leaders podcast, Nusrat discusses with Amy Bruce, marketing director at Osprey Approach, the expectations and priorities of the next generation, the habits and behaviours that define people‑centred firms, and the practical steps leaders can take to empower junior lawyers through transparency, culture, and meaningful support.

In this conversation we cover:

• The key challenges junior lawyers face entering and progressing in the profession
• What the next generation values in workplace culture and support
• How firms can better attract, empower, and retain emerging talent
• The importance of leadership opportunities at all levels
• How supervision, mentoring, and hybrid working can be rethought for modern needs
• The role junior lawyers play in driving innovation and legal tech adoption
• Practical ways firms can improve the early career journey

See more from Nusrat: https://www.birketts.co.uk/people/nusrat-siddique/

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts. 

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts. 

New episodes are released every month. 

In conversation with… Mark Adderley

In 30 episode of the Empowering Law Firm Leaders podcast, Mark discusses with Amy Bruce, marketing director at Osprey Approach, the operational pressures shaping firm performance, the behaviours that underpin stronger financial management, and the cultural and structural changes firms need in order to thrive in an increasingly competitive and tech driven market.

In this conversation we cover:

• The widening performance gap between city and regional firms
• The profitability pressures driven by inflation, talent competition, and rising operational costs
• Practical steps firms can take to strengthen margins and reduce financial waste
• The behaviours and habits of high-performing, well-governed practices
• The growing importance of specialist non fee earning roles

See more from Mark: https://www.crowe.com/uk/about-us/our-people/mark-adderley

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts. 

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts. 

New episodes are released every month. 

In conversation with… Shona Kaye

In episode 29 of the Empowering Law Firm Leaders podcast, Shona discusses with Amy Bruce, marketing director at Osprey Approach, the habits and behaviours that separate the most innovative practices from the rest - and how to build momentum through small, measurable wins.

In this conversation we cover:
•What a 5th‑century general can teach us about 21st‑century legal tech
•Why projects “fail” (and why many never get off the ground)
•How SMEs can pivot when pressure mounts
•Planning before you build: ROI, roadmaps, and readiness
•Habits of innovative, successful firms
•Choosing the right supplier - and the questions to ask
 

See more from Shona: https://lanternaconsulting.co.uk/introducing-lanterna 

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts. 

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts. 

New episodes are released every month. 

In conversation with… Simon McCrum

In episode 28 of the Empowering Law Firm Leaders podcast, Simon discusses with Amy Bruce, marketing director at Osprey Approach, the mindsets, behaviours, and disciplines that define a high‑impact law firm partner. Drawing on his latest book, The Perfect Partner, he explains why trust is the currency of influence, how to run partner meetings that deliver results, and the “rails” that keep firms aligned on service, profit, culture and compliance.

In this conversation, Simon McCrum, former managing partner of one of the UK’s fastest-growing law firms and now owner of McCrum Management Consultancy, returns to the podcast to discuss his latest book from his Perfect trilogy. 
 
In this conversation we cover:

• What’s required of a partner
• How to run an effective partner meeting
• The importance of building ‘rails’ for long-term success
• Business development beyond winning new clients
• Empowering the next gen of leaders

See more from Simon: McCrum Legal

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts. 

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts. 

New episodes are released every month. 

In conversation with… David Langdon

In episode 27 of the Empowering Law Firm Leaders podcast, Amy Bruce is joined by David Langdon, a legal tech consultant, speaker, and author of Beyond the Features. With nearly three decades of experience in the legal sector, David shares his insights on what makes technology projects succeed and why firms need to think beyond software features.
 
This conversation discusses how law firms can successfully implement legal technology. From planning and vendor selection to managing change and data migration, this conversation is packed with practical advice for firms looking to modernise without unnecessary stress.
 
In this conversation we cover:

• Key principles of effective tech implementation
• How to define your needs before buying software
• Why vendor selection should go beyond features
• Tips for managing data migration
• Change management strategies that actually work 

See more from David: About Us | BlindSpot Solutions

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts. 

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts. 

New episodes are released every month.