In conversation with… Robert Flint

In episode 22 of the Empowering Law Firm Leaders podcast, Robert discusses how law firms can grow their business through referrals. He shares insights on building effective referral networks, qualifying referrals, and managing complex referrals.
 
 Robert Flint, practising corporate lawyer and CEO of Adviserly, offers his expertise on overcoming common referral challenges and delivering excellent client service. 
 
In this conversation we cover:

• Lessons learned through collaboration in the modern world
• Qualifying referrals using the BTOP method
• Managing complex referrals
• Avoiding bad habits
• Understanding personality types
• The role of generosity
• Leveraging technology to scale referral strategies

See more from Robert:

Adviserly - The home of boutique law firms

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts.

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts.

New episodes are released every month.

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts.

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts.

New episodes are released every month.

In conversation with… Tom Blandford

In episode 21 of the Empowering Law Firm Leaders podcast,  Shaun discusses how to build a financially resilient law firm. He shares the essential characteristics of a successful firm, steps to building long-term resilience, and insights from The Law Society’s Financial Benchmarking Survey.
 
Tom Blandford, owner of Sursum Advisory and legal financial expert, shares his expertise on understanding financial data, managing cash flow, and preparing for future challenges.
 
In this conversation we cover:

• Understanding your firm’s financial data
• The importance of improving lockup
• Adhering to regulatory requirements
• Strategies for financial growth
• Improving cash flow

See more from Tom:

Sursum Advisory | Your Law Firm's CFO

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts.

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts.

New episodes are released every month.

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts.

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts.

New episodes are released every month.

In conversation with… Shaun Cremins

In episode 20 of the Empowering Law Firm Leaders podcast,  Shaun discusses the findings from the insight 6 ‘Truth and enquiry handling’ report and how firms are each losing £1.34 million a year. Shaun also discusses the significance of first impressions, the importance of follow-up, and advice for law firms looking to improve their client experience.
 
Shaun Cremins, Customer Experience Director at insight6, shares his insights on transforming a law firm’s enquiry management processes to improve conversion rate and increase revenue. 
 
In this conversation we cover:

• The financial impact of poor enquiry handling
• Quick wins to transform your first impression
• Reviewing the client journey
• The importance of follow-up
• Leveraging technology for better client experience

See more from Shaun:

https://www.insight6.com/cx-specialist/shaun-cremins-cxd/

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts.

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts.

New episodes are released every month.

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts.

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts.

New episodes are released every month.

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts.

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts.

New episodes are released every month.

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts.

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts.

New episodes are released every month.

In conversation with… Kate Burt

In episode 19 of the Empowering Law Firm Leaders podcast, Kate Burt, founder and CEO of Hive Risk, discusses how law firms can build resilience to navigate the modern legal landscape successfully.
 
Kate, CEO of Hive Risk and an expert in risk management and compliance, shares her insights on how law firms can develop effective risk management strategies, leverage technology, and create a culture that supports resilience.
 
In this conversation we cover:

• Essential characteristics of a resilient law firm leader
• Best practices for risk management
• The role of technology in building resilience
• Strategies for effective succession planning
• Maintaining a resilient business culture

See more from Kate:

Hive Risk

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts.

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts.

New episodes are released every month.

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts.

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts.

New episodes are released every month.

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts.

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts.

New episodes are released every month.

In conversation with… Matt Dixon

In this episode of Empowering Law Firm Leaders, we’re joined by Matt Dixon, co-author of "The Activator Advantage" and a leading expert in sales, business development, marketing, and client experience
 
Matt, shares his insights on how law firms can enhance their business development efforts, overcome client loyalty challenges, and win more new business. 
 
In this conversation we cover:

• The five business development profiles
• The three key behaviours of activators
• The importance of connecting internally and externally
• Creating value for clients
• The role of generosity and curiosity
• How to build an activator firm

See more from Matt:

The Activator Advantage — DCM Insights

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts.

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts.

New episodes are released every month.

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts.

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts.

New episodes are released every month.

In conversation with… Tina Wisener

In this episode of Empowering Law Firm Leaders, we’re joined by Tina Wisener, a leading employment lawyer and CEO of Doyle Clayton. 
 
Tina, shares her insights and secrets to building high-performing teams. 
 
In this conversation we cover:

• Lessons learn from a law firm CEO
• How to measure success
• Secrets to building a high-performing team
• The impact of having an employee-owned trust
• Advice for aspiring law firm leaders

See more from Tina:

Employment & Commercial Law Firm London, Reading & Thames Valley - Doyle Clayton

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts.

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts.

New episodes are released every month.

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts.

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts.

New episodes are released every month.

In conversation with… Emma Egerton-Jones

In this episode of Empowering Law Firm Leaders, we’re joined by Emma Egerton-Jones, client experience and business development coach. 
 
Emma, shares her insights on overcoming common business development challenges and delivering excellent client service. 
 
In this conversation we cover:

• The distinction between client care, service levels, and client experience
• The common business development challenges – and the solutions to overcome them
• Tips to avoid talking solely about cost
• Best practices for increasing confidence
• The six emotional drivers of buying behaviour and how they impact your firm

See more from Emma:

 Emma Egerton-Jones | LinkedIn

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts.

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts.

New episodes are released every month.

In conversation with… Peter Ambrose

In this episode of Empowering Law Firm Leaders, we’re joined by Peter Ambrose, founder and CEO of The Partnership and Legalito. 
 
Peter, who has built his own tech-first law firm, shares his journey, the importance of a tech-first approach, and valuable lessons for modern law firms.
 
In this conversation we cover:

• Three essential lessons to running a successful modern law firm
• The importance of accountability
• Benefits of adopting a ‘fail fast’ mindset
• The role of technology in risk management
• Where to start on your digital transformation journey 

See more from Peter:

Find out more about The Partnership >

Visit Legalito's Website > 

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts.

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts.

New episodes are released every month.

In conversation with… Joanna Gaudoin

In this episode of Empowering Law Firm Leaders, we’re joined by Joanna Gaudoin, Managing Director of Inside Out Image.
 
Joanna discuss how law firms can accelerate their business development skills to drive organic growth.  
 
In this conversation we cover:

• Essential characteristics of a successful law firm leader
• Best practice for effective business development
• Skills to network effectively
• How to leverage existing relationships
• Maintaining a business development culture

See more from Joanna:

View Inside Out Image website >

Find Joanna's book - Getting On: Making Work, Work Book >

See the Business Development Accelerator programme >

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts.

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts.

New episodes are released every month.

In conversation with… Lindsey Kidd

In this episode of Empowering Law Firm Leaders, we’re joined by  Lindsey Kidd, Managing Director at HM3 Legal
 
Lindsey discusses the significance of embracing failure, fostering a culture of innovation, and the impact of being a B Corp certified firm. She also shares valuable lessons learned from her journey and offers advice for aspiring law firm leaders.  
 
In this conversation we cover:

• What it takes to be a successful law firm leader  
• The importance of failure and experimentation  
• The role of innovation  
• Impact of B Corp 
• Advice for aspiring law firm leaders  

See more from Lindsey and HM3 Legal:
View HM3 Legal's website >

Empowering Law Firm Leaders podcast - by Osprey Approach - shares the expertise, advice, and secrets from the legal sector's experts.

The series will discuss the key topics for SME law firms to help empower current leaders and inspire future ones.

The podcast aims to help make running a law firm easier and improve long-term success by sharing the insights, failures, and successes of law firm leaders and practice management experts.

New episodes are released every month.