Empowering Retail

Discover the untapped advantage of disability inclusion in New Zealand’s retail sector. 

In this episode, Phil Turner, Chief Executive of the New Zealand Disability Employers’ Network (NZDEN) outlines how inclusive hiring is transforming teams, boosting performance, and connecting retailers with a powerful talent pool. 

Hear how to build lasting connections with disabled and neurodivergent talent.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

If you're a retailer wondering how to truly connect with your customers — or you're curious about how AI can transform your business — this episode is for you. 

We’re joined by Lance O'Grady, co-founder and solution architect at Pocket Square, to unpack what meaningful personalisation really looks like in retail, and the technology needed to make it happen. 

From practical insights to future-focused strategies, Lance shares how retailers of all sizes can harness AI to deliver smarter, more relevant customer experiences. 

It’s a must-listen for anyone looking to stay ahead in a rapidly evolving retail landscape.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

Retail crime is evolving - and so is the response. Matt Tierney from NZ Police joins us to share key wins, current trends, and practical advice for retailers.

Hear how Police are working with businesses to strengthen prevention and safety. Essential listening for retailers heading into the busy season.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

Kellie Northwood, CEO of the Visual Media Association, is a leading voice in Australasia’s print, packaging, and visual communications industry. Kellie brings a wealth of experience in helping businesses harness the power of visual media to drive visibility, customer engagement, and sales. 

We’ll explore how retailers can strategically use print, signage, and visual media to stand out in a crowded market, create memorable brand experiences, and deliver measurable results. 

Whether you're a small business owner or a retail executive, this conversation will offer practical insights and inspiration to elevate your visual strategy.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

Retailers of all sizes are rethinking security — and AI is leading the way. In this episode, Neil Whittaker from HiveWatch joins us to explore how affordable Surveillance-as-a-Service is helping even small retail operators improve safety, streamline operations, and stay ahead of evolving threats. Learn how to avoid common security mistakes, hear real-world examples of incident prevention, and get expert tips on protecting staff and customers — without disrupting the shopping experience.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

Hiring is just the beginning. In this episode, Dan Brunt, Regional Commissioner Auckland Central/East from Ministry of Social Development joins us to share how Work Brokers support retail owners with workforce development, training, and subsidies that make growing your team smarter and more affordable. If you're ready to overcome recruitment challenges and build a stronger workforce, this one's for you.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

Looking to hire great staff without the hassle? In this episode, Dan Brunt outlines how MSD Work Brokers help retail store owners connect with skilled candidates — for free. Learn how to streamline your recruitment process and tap into expert strategies that make hiring easier and more effective.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

In this episode, Sussan Ockwell from The Induction Company zooms in on a powerful but often underused phase of the employee journey: pre-boarding. That crucial window before day one can make or break a new hire’s experience — and their long-term success.

If you want your new hires to feel excited, prepared, and part of something meaningful from the start, this episode is packed with tips to help you do just that.

The Induction App

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

Discover how recycling can boost your bottom line and shrink your carbon footprint. Rebecca Pine from Reclaim joins us to share practical tips, common recycling misses, and success stories from retail businesses making a real impact.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

Today, Sussan Ockwell from The Induction Company unpacks one of the most overlooked, but most powerful, tools in retail success: employee induction. If you’ve ever felt like new hires are slipping through the cracks, this episode is for you.

Whether you're onboarding your first hire or your hundredth, learn practical strategies to help you set new employees up for success, right from day one.

The Induction App

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now