Empowering Retail

Retail workers in New Zealand are facing rising safety risks. Scott Harris from Workforce Resilience joins us to unpack the challenges, and share expert insights on de-escalation and armed robbery response.

Learn about essential training and practical tips to protect your team. It’s time to build safer, more resilient retail workplaces.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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What does it take to build a team that thrives on purpose, performance, and fun?
Emily Harris from LSKD shares how the Aussie sportswear brand creates a high-performance culture that people love being part of.
From daily habits to team traditions, discover what makes LSKD tick.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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In today’s episode Sussan Ockwell, Director of The Induction Company, tackles a challenge that’s costing retailers every year: staff turnover. Why are so many employees walking out the door—and what can be done to stop the revolving door?

Whether you're a store manager, HR leader, or just curious about what makes teams tick, this episode is packed with lessons you won’t want to miss.

The Induction App

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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Are the products you sell safe? Do you know what to do if a product is recalled and the manufacturer has gone out of business? Ian Caplin, Principal Advisor with the Ministry of Business, Innovation and Employment’s Consumer Protection team answers these questions and more in this episode.

Product Safety for Businesses

Product Recall Information Sheet

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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Is Budget 2025 the lifeline retailers have been waiting for? 

Join Retail NZ’s Ann-Marie Johnson and a powerhouse panel featuring BusinessNZ’s Director of Advocacy Catherine Beard, Westpac Senior Economist Satish Ranchhod, and NZ Herald’s Business Editor Liam Dann as they unpack the Budget’s impact on retail. 

From interest rates and consumer confidence to KiwiSaver changes and regional growth, this episode dives deep into what the numbers really mean for your business. Don’t miss these expert insights on navigating the road ahead.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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Suspect internal theft in your store? You're not alone — and you're not powerless. In this episode Retail NZ Business and HR Adviser Yevgenya Chityan dives into the critical steps every retailer should take when facing the possibility of employee theft. Learn how to spot the warning signs, approach the situation with professionalism, and protect your business from financial and reputational damage.

Whether you're a seasoned retailer or just starting out, this episode will give you the tools to respond confidently and create a more secure store environment.

How to handle employee theft | HRD New Zealand article

Loss Prevention Policy Template

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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Jaesen Sumner from Ford Sumner Lawyers breaks down the latest on the Commerce Commission’s crackdown on Fair Trading Act breaches. Learn about common compliance mistakes plus expert tips on avoiding prosecution and what to do if the Commerce Commission comes knocking.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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Grant McIntosh from the Commerce Commission updates us on the changes that will come into effect in March 2026 around the Fair Trading (Gift Card Expiry) Amendment Act 2024. Learn what changes retailers will need to make to comply with the new gift card expiry rules, if any types of vouchers are exempt, and if there are any rules around cards sold before the new law takes effect.

Commerce Commission - Gift Cards and Vouchers

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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Sarah Churstain, Commercial Team Partner at Ford Sumner Lawyers shares her top tips for retailers and businesses looking to prepare their business for sale. Learn how to stand out to potential buyers, get your books into shape and avoid common mistakes that could lower your business value.

Ford Sumner Lawyers - Planning a seamless business sale article

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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As retailers we often collect customer data for online orders, customer loyalty programmes and transacting purchases. Steph Gregor from the Office of the Privacy Commissioner talks us through our responsibilities as collectors and users of this information, and our obligations under the Privacy Act.  

We cover data storing safeguard requirements, obligation of data accuracy, how to deal with any data breaches, privacy officer requirements and data information requests. 

Your Privacy Obligations

Privacy Commissioner Website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now