Empowering Your Team by Creating an Open, Positive and Transparent Work Culture

Last Updated on June 15, 2021 by Owen McGab Enaohwo

Transforming teams and building new processes efficiently requires creativity, buy-in, and honest feedback from all stakeholders. One way to cultivate such an open and supportive work culture is to create and support mentorship in your organization.

Kristin Ashcraft, COO at Genome Medical, talks about this with Dr. Jeremy Weisz on today’s episode of the Process Breakdown Podcast.

Ms. Ashcraft explains what takes place at Genome Medical, how she assesses teammates, and how to improve teammate relations.

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Key Resource List

* SweetProcess.com, 14-day free trial, no credit card required.* Genome Medical

Show Notes

0:06 – Introduction

0:26 – Dr. Weisz shares the best solution that makes documenting standard operating procedures drop-dead easy, highlighting a 14-day free trial. No credit card required.

2:12 – Dr. Weisz introduces today’s guest, Kristin Ashcroft, COO at Genome Medical.

2:57 – Ms. Ashcraft talks about Genome Medical and what they do.

3:55 – Ms. Ashcraft explains how the reason for the company’s existence is related to the limited number of geneticists.

5:04 – Ms. Ashcraft talks about the typical reason patients come to Genome Medical.

6:41 – Ms. Ashcraft talks about one of her patients, a woman in her early 30s who decided to come to Genome Medical to get herself checked early.

7:28 – Ms. Ashcraft explains the work process of Genome Medical.

8:41 – Ms. Ashcraft explains how she herself had a gene test, what it was like, and what the result and feedback were like.

10:24 – Ms. Ashcraft explains how genetic testing and specialists in the field have been there before COVID-19.

11:19 – Ms. Ashcraft talks about things she had to fix when she became a part of the company.

14:42 – Ms. Ashcraft shares how she goes about assessing each member of the team, by talking to each and every one at every level.

15:51 – Ms. Ashcraft talks about the next step she takes after assessing the team.

17:23 – Ms. Ashcraft likens assessing the team and collaborating with team members to scientific processes in school.

18:04 – Ms. Ashcraft explains how she identifies who is going to carry the framework of the team.

20:00 – Ms. Ashcraft explains how the team is reassessed and the system rechecked to see the gap between now and pre-improvement.

21:19 – Ms. Ashcraft explains how it’s better to build and improve quality than to fix.

23:11 – Ms.