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Enabling Internal Service Design Teams to Thrive / Ben McCammon / #Circle
Okay, this might sound a bit strange... But whether or not you can drive change within your organization has little to do with the quality of your work. Often it's the (lack of) enabling factors around you that determine how impactful you can be.
So in this week's episode, we take a step back from our core service design practices and focus on the external conditions that influence our work.
During a deep dive session in our Circle community, Ben McCammon shared a valuable health check framework he uses as a team lead. This framework outlines 12 essential success factors that often get overlooked in the midst of day-to-day work.
Ignoring these factors can have detrimental long-term effects, leading to team frustration, attrition, and doubts from senior leaders about the team's value. So a lot is riding on making sure that these success factors are always in good shape.
Join us as Ben walks us through four key elements of the framework, providing insights and practical advice for creating an environment where service design teams can thrive.
If you're a team lead, this framework will undoubtedly be a valuable resource. And if you're not yet in a leadership role, consider sharing this episode with your lead to create a better understanding of what you need to drive change at scale.
Enjoy the conversation!
- Marc
--- [ 1. GUIDE ] ---
00:00 Welcome
03:00 Who is Ben
08:45 Role of the leader
12:00 Defining success
16:00 The health check
18:30 Framework overview
19:15 What is the Circle
24:45 Expertise & Credibility
27:00 Taking actions & routines
28:15 Demonstrating value
32:00 Proactive stakeholder management
35:45 Scoping & planning work
38:00 Learning-oriented feedback
42:00 Meaningful progress
49:00 Appreciation and recognition
52:30 Changes to the framework
54:00 The most important thing
55:00 Closing thoughts
--- [ 2. LINKS ] ---
--- [ 3. CIRCLE ] ---
Connect with and learn from fellow service design professionals across the world. Join our growing community!
https://www.servicedesignshow.com/circle
View all episodes
By Service Design Show
4.7
1212 ratings
Okay, this might sound a bit strange... But whether or not you can drive change within your organization has little to do with the quality of your work. Often it's the (lack of) enabling factors around you that determine how impactful you can be.
So in this week's episode, we take a step back from our core service design practices and focus on the external conditions that influence our work.
During a deep dive session in our Circle community, Ben McCammon shared a valuable health check framework he uses as a team lead. This framework outlines 12 essential success factors that often get overlooked in the midst of day-to-day work.
Ignoring these factors can have detrimental long-term effects, leading to team frustration, attrition, and doubts from senior leaders about the team's value. So a lot is riding on making sure that these success factors are always in good shape.
Join us as Ben walks us through four key elements of the framework, providing insights and practical advice for creating an environment where service design teams can thrive.
If you're a team lead, this framework will undoubtedly be a valuable resource. And if you're not yet in a leadership role, consider sharing this episode with your lead to create a better understanding of what you need to drive change at scale.
Enjoy the conversation!
- Marc
--- [ 1. GUIDE ] ---
00:00 Welcome
03:00 Who is Ben
08:45 Role of the leader
12:00 Defining success
16:00 The health check
18:30 Framework overview
19:15 What is the Circle
24:45 Expertise & Credibility
27:00 Taking actions & routines
28:15 Demonstrating value
32:00 Proactive stakeholder management
35:45 Scoping & planning work
38:00 Learning-oriented feedback
42:00 Meaningful progress
49:00 Appreciation and recognition
52:30 Changes to the framework
54:00 The most important thing
55:00 Closing thoughts
--- [ 2. LINKS ] ---
--- [ 3. CIRCLE ] ---
Connect with and learn from fellow service design professionals across the world. Join our growing community!
https://www.servicedesignshow.com/circle
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