Are you ready to bring your Customer Success strategy to the next level with AI? 🚀 

In this episode of Engage to Lead, I dive into real-world stories and practical tips on how AI can help you predict customer risks, automate routine tasks, and boost your team's productivity. 

Spoiler: AI doesn't replace us—it amplifies our ability to deliver real, human value. Tune in and discover how you can use AI to focus more on what really matters!

In this episode of Engage to Lead: Customer Success & Leadership Bites, we tackle a growing challenge in Customer Success—companies blurring the line between CSMs and Account Managers. What happens when you’re suddenly expected to upsell, even though you signed up for a retention-focused role? Is this a promotion, a downgrade, or just the evolution of CS?

We break down:
✅ Why CS and AM roles must be separate
✅ The investor-driven push for Net Revenue Retention (NRR)
✅ What to do if you’re being asked to sell more
✅ Why persuasion skills matter—even for CSMs

Plus, I share my own experience splitting CS teams twice and why I only regret not doing it earlier!

Tune in for real talk, actionable insights, and some hard truths about where CS is heading. 🚀

🎧 Listen now and let me know—have you faced this shift in your role?

Burnout in Customer Success and Leadership is real—but it doesn’t have to be inevitable. In this episode of Engage to Lead, we dive into why burnout happens, the hidden impact of bad-fit customers, and how constant escalations can drain your energy. But more importantly, we’ll talk about what you can actually control to protect yourself from burnout.

I’ll share my personal experience, the warning signs to watch for, and six practical strategies to set boundaries, prioritize what matters, and reclaim your energy. If you’ve ever felt exhausted, stuck, or questioning your impact—this episode is for you.