Taking the fear out by curbing the risk of hallucinations

Raymond Pasquale

“At Unified Office, we try to take the fear out of AI by structuring the AI data schemas, to populate fields that are predefined by us,” says Raymond Pasquale, Founder and CEO, Unified Office. “We minimize, greatly minimize, the risk of hallucinations and eliminate what we call grounding, where you have to hire a human being to oversee the output from an AI.”

This last fall, Unified Office announced their new AI-based staff engagement grading application, EngageIQ. EngageIQ helps resellers deliver innovative services to their customers by adding real-time intelligence that elevates the overall customer experience for any business, bringing the business closer to its customers and helping to protect its brand by avoiding poor social media reviews for example. EngageIQ is especially beneficial for vertical markets with multi-unit operations such as restaurants, auto dealerships, and medical practices.  Sometimes referred to as a “secret shopper” program, until now, engagement scoring for all conversations would be almost impossible, but EngageIQ, a rules-based app, grades staff performance for all customer phone conversations.

Unified Office:

Unified Office is a leading communications technology company, constantly innovating to help our MSP resellers and their Small to Medium-sized Business (SMB) customers stay ahead in a rapidly changing world. Our unique Voice Over IP business communications platform is built on the patented Highest Quality Routing Protocol™ (HQRP™) nationwide transmission network, ensuring no missed calls, exceptional call quality, and zero downtime. Unified Office’s patented platform also delivers real-time business analytics and alerts so that customers can monitor and reconfigure their business’s operational workflows in real time from a visual dashboard on any internet-connected device. Key innovations include an AI-powered suite of spoken word, sentiment, engagement, and whisper-coach analytical applications, and other innovative solutions that really go to work for SMBs, so they can focus on running their business, provide exemplary customer service, drive more revenue, and increase employee and operational effectiveness. For more information, visit www.unifiedoffice.com.