#3 Comm Pro: Visio and phone calls
Welcome back to podcasts with English for French. I’m Alison, and today we are looking at how to tackle a huge part of modern work life: navigating phone and video calls with confidence, clarity, and professionalism.
Whether you are jumping on a Zoom call, answering a phone call from a client, or dealing with technical glitches, knowing the right phrases will help you sound natural and authoritative.
First we are going to look at how to master Virtual & Phone Communication
Opening the Call (The Right First Impression)When answering an incoming work call, state your name and company immediately. When making a call, introduce yourself and state your purpose clearly.
"Good morning,English for French , this is Alison How may I help you?""Hello, John Smith speaking.""Hello, this is Alison from English for French. I'm calling about your lessons with us.”"Hi John, do you have a quick moment to speak?" informalVideo calls are slightly more informal at the start while people join, but you should transition to business smoothly.
"Good morning everyone. Can you all hear and see me clearly?""Let’s wait another minute or two for everyone to join us.""Alright, now that everyone is here, let’s get started.""The goal of today’s call is to cover [Topic A] and outline next steps for [Topic B]." Asking for Help & Offering Assistance
Collaborative calls require polite, indirect requests that maintain professional etiquette.
Asking for Help (Polite Requests)
Clarification: "Could you expand on that last point? I want to make sure I got everything."Technical Help: "Could someone share their screen? My presentation file isn't loading."Task Support: "Would you mind sending over the updated report after the meeting?""Would you like me to take notes and send around a summary afterwards?""I can help look into that issue if you’d like.""Let me know if you need a hand with the presentation."Handling Technical Issues & Interruptions Gracefully
Technical glitches happen to everyone—the key is to address them calmly without panicking.
Mute Issues: "Sorry about that, I was on mute!"Audio/Video Lag: "You’re cutting out a bit. Could you repeat that last sentence?"Screen Sharing: "Can everyone see my screen okay?"Managing Cross-Talk (Video Calls): "Sorry, go ahead, Alison. I’ll speak after you." Closing the Call Professionally
Never end a call abruptly. Wrap up with clear action items, appreciation, and a formal sign-off.
Summarizing Action Items: "So to summarize, I will draft the email and Laura will review the budget."Final Check: "Does anyone have any final questions before we wrap up?""Thank you for your time today, everyone. Have a great rest of your day!""Thanks for calling, Lucas]. Talk to you soon. Goodbye !" ⚠️ Common Pitfalls: Errors to Avoid
Saying "Sorry,Who are you?" when answering a call.
Sounds rude and demanding.
"May I ask who is calling, please?"
Saying "I don't understand you, speak louder."
Blames the speaker directly.
"Could you speak up a little, please? The line is faint."
Leaving long silences while looking for files.
Leaves the listener wondering if the line died.
"Bear with me for one second while I pull up that file..."
Ending with just "Bye!" on a formal client call.
Too abrupt for formal business settings.
"Thank you for your time. Have a great day!"
Talking over someone on video.
Causes audio distortion on platforms like Zoom/Teams.
Pause, raise your virtual hand, or write in the chat: "Go ahead, Jane ."
Interactive Practice Exercises
Exercise 1: Script Rewrite
Rewrite these informal or awkward phrases into professional English.
Informal: "What do you want?"👉 Professional: __________________________________________________
Informal: "Wait a minute, I can't find the page."👉 Professional: __________________________________________________
Informal: "Your mic is broken, I hear nothing."👉 Professional: __________________________________________________
Informal: "I'm hanging up now."👉 Professional: __________________________________________________
Exercise 2: Fill in the Blanks
Fill in the missing words using vocabulary from today's lesson:
(Words: mute, summarize, hand, expand, join in)
"Let's wait another minute for Sarah to ____________ on the call.""Could you ____________ on that idea? I'd love to hear more details.""Sorry, I didn't realize I was on ____________!""I can give you a ____________ with that report if you're busy.""Before we finish, let me quickly ____________ our key action items."Exercise 3: Matching Scenarios to Phrases
Match the scenario on the left (1–4) with the most appropriate professional phrase on the right (A–D).
1. A colleague is speaking, but you cannot hear them.
A. "Let’s park that topic for now and circle back to it next week."
2. The meeting is running long, and you need to discuss another topic later.
B. "You’re on mute, [Name]—we can’t hear you."
3. You want to introduce your team member to present a section.
C. "Before we close, let’s quickly assign action items for each task."
4. You want to ensure everyone leaves the call knowing their tasks.
D. "I’ll pass the mic over to Sarah to walk us through the design updates."
Exercise 4: Spot the Error & Fix It
Identify the error in each line of dialogue and rewrite it professionally.
Dialogue: "Hey! Can you show your screen now?"👉 Fix: __________________________________________________
Dialogue: "Stop talking, I can't hear the client."👉 Fix: __________________________________________________
Dialogue: "I will close the call now because time is out."👉 Fix: __________________________________________________
I am Arthur Pendelton, a project manager at Apex Logistics. I am calling you, my primary point of contact at your company, to get an urgent status update on the software integration project we started last month.
Arthur: "Good morning! This is Arthur Pendelton calling from Apex Logistics. I'm calling to check in on the status of our software integration project. Do you have a quick moment to speak?"
That’s all for today at English for French podcasts. I hope you enjoyed it. You can find the answers to the exercises below. See you again soon and keep practicing.
Exercise 1: Script Rewrite Answer Key
Informal: "What do you want?"👉 Professional: "How may I help you today?" or "Could you let me know what you're calling regarding?"
Why: "What do you want?" sounds aggressive and dismissive in English business culture. Rephrasing it into a polite offer of assistance maintains professional courtesy.Informal: "Wait a minute, I can't find the page."
👉 Professional: "Please bear with me for just a moment while I pull up that page." or "One moment, please—let me locate that document for you."
Why: Phrases like "bear with me" signal to the listener that you are actively working to fix the delay, preventing awkward silence on the call.Informal: "Your mic is broken, I hear nothing."
👉 Professional: "I'm having a little trouble hearing you. Could you check if your microphone is unmuted?" or "Your audio seems to be dropping out—could you repeat that last part?"
Why: Direct statements like "your mic is broken" can feel accusatory. Framing the issue as a neutral technical glitch ("I'm having trouble hearing you") is much more polite.Informal: "I'm hanging up now."
👉 Professional: "Thank you for your time today. I’ll let you go now—have a great rest of your day!" or "Thanks for the update. Talk to you soon. Goodbye!"
Why: "Hanging up" is too abrupt and transactional. Professional closings always express appreciation before wrapping up.Exercise 2: Fill in the Blanks Answer Key
"Let's wait another minute for Sarah to join in the call."Explanation: "Join in " is an extremely common phrasal verb in business contexts meaning to join a phone or video conference call."Could you expand on that idea? I'd love to hear more details."
Explanation: To "expand on" something means to elaborate or provide more depth about a point already mentioned."Sorry, I didn't realize I was on mute!"
Explanation: Being "on mute" is the standard phrase used when your microphone audio is switched off during a video or audio call."I can give you a hand with that report if you're busy."
Explanation: "Give a hand" (or "need a hand") is a natural idiom used to offer or request assistance in a collaborative work environment."Before we finish, let me quickly summarize our key action items."
Explanation: "Summarize" means to outline the main points or responsibilities before concluding a call.Here is the complete answer key and explanations for Exercises 3 and 4!
Exercise 3: Matching Scenarios to Phrases Answer Key
Scenario: A colleague is speaking, but you cannot hear them.Phrase: "You’re on mute, [Name]—we can’t hear you."Explanation: Pointing out that someone is on mute quickly solves the most common audio issue in video calls without interrupting the flow of the presentation.Scenario: The meeting is running long, and you need to discuss another topic later.Phrase: "Let’s park that topic for now and circle back to it next week."Explanation: "To park a topic" means to save a non-urgent discussion for a future time so the team stays focused on the current agenda.Scenario: You want to introduce your team member to present a section.Phrase: "I’ll pass the mic over to Sarah to walk us through the design updates."Explanation: "Passing the mic" (or "handing over") is a smooth transition phrase used to delegate the presentation to a colleague.Scenario: You want to ensure everyone leaves the call knowing their tasks.Phrase: "Before we close, let’s quickly assign action items for each task."Explanation: Establishing clear "action items" ensures everyone understands their specific responsibilities after the call ends.Exercise 4: Spot the Error & Fix It Answer Key
Original: "Hey! Can you show your screen now?"👉 Professional Fix: "Could you share your screen with us when you're ready?" or "Would you mind pulling up your screen?"
Explanation: In English business contexts, "show your screen" sounds overly informal or direct. "Share your screen" is the standard term, paired with "Could you..." or "Would you mind..." for politeness.Original: "Stop talking, I can't hear the client."
👉 Professional Fix: "Could everyone please hold on a second? I'm having trouble hearing the client." or "May I ask everyone to mute their mics for a moment so we can hear [Client Name]?"
Explanation: Telling colleagues to "stop talking" is sharp and blunt. Addressing the entire group politely or focusing on mic etiquette maintains a professional environment.Original: "I will close the call now because time is out."
👉 Professional Fix: "I see we’ve run out of time, so let’s wrap things up here." or "Since we’ve reached the end of our scheduled time, let's wrap up."
Explanation: "Time is out" is a literal translation error from languages like German or French. In English, we say "we've run out of time" or "we've reached the end of our time."