How should we set and manage expectations? What are OKRs and how can they be used – what are XLAs and OXMs and why are they all better than SLAs? What is all the fuss about Product Management and ITSM/ESM?

The convergence towards a giant ice cream cone – or how we are moving towards some standards ways of doing ‘work’ – using ‘things’ and doing ‘stuff’. What are the common things that people do in business teams that we also do in IT?

What is the difference/overlap between ESM and Digital Transformation? Are we on to something - what are the key definitions and distinctions? Does anyone use ‘ESM’ outside of IT? Does it need a name? what tools and practices can we define? What about the human factor?