Enterprise Podcast Network

Brad Cleveland, one of the world’s foremost experts in customer strategy and management and author of “Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results” joins Enterprise Radio.

This episode of Enterprise Radio is in association with the Author Channel.

Listen to host Eric Dye & guest Brad Cleveland discuss the following:

* Most every organization “talks” about customer experience. How many are doing it well?

* What do you find are the most common barriers to delivering a great customer experience? What does it take to get it right?

* What are the benefits (to the organization) of improving customer experience? The costs of not doing so?

* Do you have to be in senior level leadership (CEO, CCO, or similar) to make a difference? What impact can you have if you lead a division, department, or even just a team?

* What do the most successful leaders focus on? What’s their secret?

Brad Cleveland is one of the world’s foremost experts in customer strategy and management. Based in Sun Valley, Idaho, he has worked across 45 states and in over 60 countries for clients as diverse as American Express, Apple, USAA, the University of California, and the federal governments of Australia, Canada, and the U.S.

The founding partner and former CEO of the International Customer Management Institute (ICMI), Cleveland is now a sought-after speaker and consultant; his books, articles, and LinkedIn Learning courses have been translated into more than a dozen languages. His new book is Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results (Kogan Page; May 25, 2021).

Website: bradcleveland.com

Social Media Links:

Twitter: @bradcleveland

LinkedIn: linkedin.com/in/bradcleveland1

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James Wu, the CEO and Founder of InnerSpace, the developer of the leading WiFi-based indoor location platform which helps transition employees back to the workforce safely joins Enterprise Radio.

Listen to host Eric Dye & guest James Wu discuss the following:

* Describe InnerSpace and the goal of the company? 

* Tell us more about the technology that InnerSpace developed and how WiFi can be used to generate indoor location data? 

* What niche markets does InnerSpace serve?

* As we have been working remote lately during Covid-19, how is InnerSpace helping to transition businesses back to the office? 

* Is the hybrid workplace a reality in your eyes and will  we ever be able to restore offices to the way they were? 

* How does the way we work fit into this hybrid model. They say nine to five is a thing of the past and technology can help bridge the gap. Can you give us some examples of how technology does that?

* Do you feel technology has had to adapt in general to the changing COVID-19 environment and if so, how?  

* What have you done at InnerSpace to get through this past pandemic year that helps motivate employees? 

* Any key goals for Q4 and 2022? 

James Wu is the CEO & Founder of InnerSpace. James has dedicated the last 20 years to building award-winning products for notable technology startups including Platform Computing, Rypple and Kobo. Playing a pivotal role at each company, James built and led product development while honing his understanding of what it takes to develop a team, product and company from early days to global success.

James is the conceptual visionary for numerous award winning consumer products and is primary inventor on more than 30 patents related to user experience design. He was responsible for setting the strategic direction for Kobo’s complete portfolio of products, including websites, mobile apps and award winning eReading devices, and has managed large teams of exceptionally talented experience designers, interaction architects, industrial and mechanical designers, researchers and prototypers.

Prior to beginning his professional career, James earned a Ph.D in Computer Science at Queen’s University.

Website: https://innerspace.io

Social Media Links:

Facebook: facebook.com/InnerSpaceHQ

Twitter: twitter.com/InnerSpaceHQ

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Donna Weber, the world’s leading expert in customer onboarding and author of her new book “Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions” joins Enterprise Radio.

This episode of Enterprise Radio is in association with the Author Channel.

Listen to host Eric Dye & guest Donna Weber discuss the following:

Why is it so important to onboarding new customers? Why should we care?

What’s the difference between customer onboarding and implementation?

What’s the difference between the handoff and the kickoff?

Why do you need account onboarding and user onboarding?

How can companies scale their customer success organizations?

Donna Weber is the world’s leading expert in customer onboarding. For more than two decades, she’s helped high-growth startups and established enterprises create customers for life. Prior to founding her boutique consulting firm, Springboard Solutions, Weber worked at several startups, where she built customer success and education programs from scratch. A customer success thought leader, influencer, and strategist, Weber has been recognized as a Top 50 Customer Success Influencer of 2021 and Top 100 Customer Success Strategist of 2020. Her new book is Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions.

Website: www.donnaweber.com

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Sean Dowdell, the CEO of Club Tattoo and co-author of “Brand Renegades: Our Fearless Path from Startup to Global Brand” joins Enterprise Radio.

This episode of Enterprise Radio is in association with the Author Channel.

Listen to host Eric Dye & guest Sean Dowdell discuss the following:

* What is the toughest thing about being married to your partner and what challenges did you have in your experience together?

* What was the turning point for your company to go from a local business to a recognized brand? How did you accomplish that?

* What advice do you generally give to other business owners?

* What are a few of your favorite things about being an entrepreneur?

* Tell us about the most important steps in a customer’s experience.

* What are some of the more interesting collaborations or partnerships you have entered into?

* What prompted you to start your first business and what factors drive your decision to open new businesses now?

Sean Dowdell is known as the Tattooed Millionaire, which is also the title of his first book (2017). In addition to his role as founder and CEO of Club Tattoo, he is a drummer with Grey Daze. He’s a frequent speaker to a variety of audiences and has been featured in Entrepreneur, GQ, Billboard, and on CNBC, A&E and more.

Thora Dowdell was formerly in marketing and sales before becoming a business partner with Sean, initially in the music recording industry and later in Club Tattoo. Thora is passionate about empowering women business owners through her story. Together, the husband-wife team have authored the new book, Brand Renegades: Our Fearless Path from Startup to Global Brand (Entrepreneur Press, May 25, 2021).

Websites: businessgamechangers.com | clubtattoo.com

Social Media Links:

Instagram: @brandrenegades

Facebook: @brandRenegades

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Dr. Annette Osher, MD, who leads her own internal medicine practice on the Upper East Side of Manhattan, focused on optimizing health care, providing concierge medicine, and fostering strong doctor-patient relationships joins Enterprise Fit Radio.

Listen to host Eric Dye & guest Dr. Annette Osher discuss the following:

* Dr. Osher, why don’t’ you start by telling us about how you became a physician and a specialist in cardiology?

* What made you decide to transition to a concierge model? How did you see it benefiting you as a physician?

* What do you see as the key benefits to Members of the Osher CCPHP concierge program?

* How have your patients reacted to the change? How do you find that this model contributes to helping patients seek optimal health?

* What would your best advice be for other doctors who are considering transitioning to a concierge model?

Annette Osher, MD, received her Internal Medicine and Cardiology training at Long Island Jewish-Hillside Medical Center and S.U.N.Y. Downstate Medical Center. Before beginning her medical training at The Medical College of Pennsylvania, Dr. Osher participated in medical research at Yale University School of Medicine and The University of Pennsylvania School of Medicine. Upon completion of her Cardiology Fellowship, she began private practice in Manhattan with a clinical faculty appointment at Columbia University College of Physicians and Surgeons. She is also the founder of Women’s Medical Practice P.C., a medical practice specializing in the healthcare of professional women.

Dr. Osher is a diplomat of the American Board of Internal Medicine and an Associate Fellow of the American College of Cardiology. She is now on the voluntary attending staff at Mount Sinai Medical Center and holds a teaching appointment with the Mount Sinai Medical School of the City University of New York. Dr. Osher’s medical expertise has been cited in various publications, including The Singer’s Guide to Complete Health and Discovering the Power of Self-Hypnosis. Currently enjoying over 30 years of medical practice, Dr. Osher has been appointed a House Physician of the Metropolitan Opera House. She has also been designated as one of the Castle Connolly Top Doctors®.

Websites: www.ccphp.net | www.oshermd.com

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James Green, Owner of Build a Head, a company that makes personalized products to make your special celebrations more memorable joins Enterprise Radio.

Listen to host Eric Dye & guest James Green discuss the following:

* How did you come up with the idea for Build a Head?

* I see you recently launched a product called cupcake toppers. How did you come up with the idea for that?

* Speaking of COVID, how has COVID impacted your business?

* What sets Build a Head apart from other businesses offering cutouts?

* What’s next for Build a Head?

James Green is a business operator and entrepreneur whose career has focused on strengthening connections and enriching lives in deep and meaningful ways. Currently, he is an Owner-Operator of Build a Head – parent company of BuildaHead.com, CardboardCutouts.com, and pawprintsHQ.com – which helps families and friends make something memorable.

Prior to purchasing Build a Head, Green founded a real estate startup – Offer To Close – which was working to make the home-buying and selling process simpler and more affordable through a combination of knowledge, experience, and technology. Ultimately, the business ran out of funds and the decision was made to close up shop.

Prior to his startup venture, Green served as CMO of private equity-backed PuppySpot, with a mission to make lives better by placing healthy puppies into happy homes. While at PuppySpot, he led a 2-year overhaul of the entire business to redefine the brand, which previously operated over 2,500 distinct urls, and refocus the company to place the health and safety of each dog at the center of the business.

Green started his career as a Marketing Assistant for MingleMatch which was acquired by Spark Networks. As General Manager for Spark Networks, James built an elite online marketing team while improving overall efficiency, created models to properly predict revenues and cost-effectively buy media, and acquired and optimized new media partners to improve growth and profitability by more than 50% for its Christian segment (ChristianMingle.com) while maintaining profitability for its Jewish segment (JDate.com). James has a proven history of using strong analytic skills to qualify and quantify decisions, driving a business to make decisions that consistently build improvements in process, user experience, and—most importantly—the bottom line.

James holds a Bachelor of Science in Business Management with an emphasis in Marketing from Brigham Young University, and a Bachelor of Arts in Real Estate Studies from Ashford University. He has served on the Board of the Google Client Advisory Council. In 2018, James got his California real estate broker’s license CAL DRE# 02073540 and in 2021 got his North Carolina Broker’s License NCREC #328970.

Websites:

https://buildahead.com

https://cardboardcutouts.com

https://pawprintshq.com

Social Media Links:

Facebook: https://www.facebook.com/BuildAHead

Instagram: https://www.instagram.com/buildahead

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Patrick Burke, Managing Partner of Burke & Schindler PLL and Concentric Wealth Management and author if his new book “The 10 Biggest Business Mistakes And How to Avoid Them” joins Enterprise Radio.

Listen to host Eric Dye & guest Patrick Burke discuss the following:

* What qualifies you to write this book?

* Who should read this book?

* What is a Business owners most common impediment to success?

* Are entrepreneurs born or made?

* What is the most common obstacle for a would-be entrepreneur?

* Must you be able to eat risk for breakfast to be a successful business owner?

* Is building a strong culture essential to success?

* Why is a business owner’s biggest strength also her biggest weakness?

Patrick Burke is the Managing Partner of Burke & Schindler PLL and Concentric Wealth Management. Passionate about helping entrepreneurs start, grow, manage, and build valuable businesses, he has advised more than 200 successful start-ups, and is an expert across multiple disciplines including mergers and acquisitions, business financing, and deal structuring. He’s on the Board of Directors for SMS Holdings in Nashville and UASI in Cincinnati and maintains Series 7 and Series 66 Securities licenses. He lives in Cincinnati with his wife and is an avid swimmer, cyclist, drummer and grandfather. His new book is The 10 Biggest Business Mistakes And How To Avoid Them.

Website: www.burkecpa.com

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Bill Angrick, Chairman and CEO of Liquidity Services, the world’s largest marketplace for business surplus with almost $9 Billion in completed transactions, 3.6 million registered buyers and over 15,000 sellers joins Enterprise Radio. Bill will be discussing his entrepreneurial journey and what led him to being the CEO of Liquidity Services on the show.

Listen to host Eric Dye & guest Bill Angrick discuss the following:

* Please tell the listeners a little about your background and your early passion for entrepreneurship and business?

* When did you start Liquidity Services and what was the inspiration and driving force behind the idea?

* What types of supplies and goods are sold through the marketplace?

* How is Liquidity Services making the planet a better place in terms of landfill waste, as I know that is a big part of your mission.

* How can our listeners find out more about Liquidity Services and what does the next year look like in terms of company growth?

In 2019, Liquidity Services celebrated their 20 Year Anniversary and their incredible journey from a start up to a global market leader with over $9 billion of completed transactions, more than 3.6 million registered buyers and over 15,000 sellers from across the globe.

Their vision to deliver a Better Future For Surplus for their buyers, sellers and the planet has been reinvigorated through their continued delivery of innovative solutions to their customers driven by technology and data. This year they launched their enhanced LiquidityOne platform that leverages powerful marketing technology and new services such as our Scan-n-$ell app and Seller Self-Service to support its customers and scale the reach of their platform.

During 2019, the execution of our RISE growth strategy, focused on four key pillars: Recovery maximization, Increasing sales, Service expansion and Expense leverage, continued to deliver strong benefits. This strategy delivered more efficient operations, more effective asset promotion to drive higher recovery, a broader choice of seller services, and an increased flow of assets from sellers.

As they look to the next 20 years, they remain committed to delivering strong growth while never forgetting the importance of their core values of Integrity, Customer Focus, Relentless Improvement, Innovation to Support Leadership, Mutual Trust and Accountability, Shared Success and Doing Well and Doing Good in their communities.

Website: liquidityservices.com

Social Media Links:

Instagram: linkedin.com/company/liquidity-services-inc

Twitter: twitter.com/liquidityinc

Facebook: facebook.com/liquidityservices

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Anthony Frasier, the CEO and Founder of ABF Creative, which is America’s first and only AI-driven producer of audio content for multicultural audiences joins Enterprise Radio.

Listen to host Eric Dye & guest Anthony Frasier discuss the following:

* ABF Creative is the first and only multicultural podcast startup in America to integrate artificial intelligence into its productions.  How is artificial intelligence used when you’re creating your podcasts, and how does AI make your podcasts better?

* Tell me about a situation in which AI changed and improved the creative direction of one of your podcasts.

* Most companies that create podcasts select the elements that go into their audio productions based on the preferences of their team, or the taste and experience of their writers, engineers, and producers.  What inspired you to add AI as a way of influencing your decision making?

* Do you find that AI improves the ideas that you already had, or does it give you new, unexpected, and exciting options that result in podcasts that sound better and are more pleasing to your audience?

* Do you base your production decisions solely on the data that AI provides, or do you sometimes go with your gut and override the AI recommendations?

Anthony Frasier is the founder/CEO of ABF Creative, America’s first and only AI-driven multicultural audio content startup.

ABF Creative writes, produces, and releases a full roster of general interest (news, business, sports, entertainment, lifestyle) and children’s podcasts, and was the recent recipient of a national Webby Award in the Diversity & Inclusion category.  Sponsors for ABF Creative’s podcasts include Prudential Insurance and BET, and the company has creative partnerships the Essence Podcast Network, Audible, Driven Society, and the Brooklyn Museum, and Benchmark Creative Group.  ABF Creative’s titles have generated over 5MM streams and downloads for its creative partners.

Anthony is a former producer of content for NPR and has been a featured presenter at Afros and Audio events, the Spotify Sound Up Program, the SXSW Conference, and the Lean Startup Conference.   He is a recipient of a Ford Freedom Award and the author of the book “Don’t Dumb Down Your Greatness: A Young Entrepreneur’s Guide to Thinking & Being Great” (available on Amazon).

Anthony’s innovative usage of AI in the production of the podcasts of ABF Creative allows him to maximize their appeal for listeners and thus increase their value for prospective advertisers/sponsors.

Website: https://www.abfc.co

Social Media Links:

Instagram: instagram.com/abfcreative

Twitter: twitter.com/abfcreative

Facebook: facebook.com/abfcreative

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Tahmina Watson, the founder of Watson Immigration Law and an author, activist, and podcaster joins Enterprise Radio. Her most recent work, the 2nd Edition of her book is The Startup Visa.

This episode of Enterprise Radio is in association with the Legal Corner.

Listen to host Eric Dye & guest Tahmina Watson discuss the following:

* Tell us a bit about Watson Immigration Law and the kind of clients you see on a day to day basis.

* What is advice you would give to entrepreneurs, investors, and more looking to come to America to start their business? What are some of the options available to them now in terms of visas?

* What is a startup visa and why do you think this would help your clients and international entrepreneurs seeking to grow their business in America?

* How would a startup visa benefit the American economy, culture, and more?

* What are some policy and news items people can be following in terms of immigration policy and startups in the US? Tell us a bit more about your book and what insight is has into these issues.

Tahmina Watson is an immigration attorney and founder of Watson Immigration Law in Seattle, Washington.  She has helped hundreds of individuals and American businesses navigate the complexities of US immigration laws to unite loved ones and talent.

Tahmina is a passionate advocate for immigration reform, and author of two books: The Startup Visa, Key to Job Growth and Economic Prosperity in America launched at South by Southwest. Her recent bestseller Legal Heroes in the Trump Era documents her work and 13 other legal heroes standing up to the challenges of the Trump era policies.  With over 15 years of experience as a practitioner and business owner, and as immigrant from the UK to the US with Bangladeshi heritage, she is able to help her clients with empathy and excellence. She regularly advises policymakers and think tanks.

Tahmina is the host of the radio show turned podcast Tahmina Talks Immigration.  She is a regular speaker at immigration and industry conferences. She has been blogging since 2008 and her articles have been published in The Seattle Times, Above the Law, Geekwire, Puget Sound Business Journal, Scary Mommy, Yes! Magazine and more. She has been quoted and featured in numerous media outlets including CNN, Forbes, Bloomberg, to name a few.  A recipient of several awards, Tahmina was recently named as one of the 2020 Puget Sound Business Journal Women of Influence.

Websites: watsonimmigrationlaw.com |  tahminawatson.com

Social Media Links:

Facebook: Tahmina Talks Immigration; Watson Immigration Law

Twitter: @TahminaTalks | @TahminaWatson

Linkedin: Watson Immigration Law

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