Entrepreneurs Coffee Shop Conversations Show Explore ProTech

Quarter 4 isn’t just about wrapping up the year—it’s about setting the stage for an even stronger year ahead! 🚀 The 4th quarter and the start of next year begins NOW in September—that’s when the groundwork gets laid so you can prepare, plan, and execute at the highest level.

In this episode, we explored practical strategies, tools, and insights to help entrepreneurs make Q4 the launchpad for next year’s growth and success.

👉 What We Covered:

- 📊 Reviewing and aligning current progress with next year’s goals.

- 🛠️ Tools and systems to set up before the year closes.

- 🤝 Leveraging your network for a strong start in the new year.

- 💡 Mindset shifts that carry momentum into January.

👥 Entrepreneurs featured in this episode

(Feel free to reach out for a virtual coffee!)

- 🔗 Sondra Ray – https://www.linkedin.com/in/getitdonecoachinganvaservices

- 🔗 Peter Hingston – https://www.linkedin.com/in/peter-hingston-4089a51a6/

- 🔗 Lesetja Mokou - https://www.linkedin.com/in/lesetja-mokou

🎙️ About Explore ProTech

We’re on a mission to find the 500 most fun, authentic, caring, and ambitious entrepreneurs in the world. If that sounds like you, book a virtual coffee with Peter & Nestene here: https://exploreprotech.com/bookings/

🙏 A big thank you to our sponsors:

🎵 Intro music produced by Peach Jam Records

🎤 Vocals by Cheyanne Summer

📸 Photography by Joanne Moorhouse Global Virtual Photography

🎬 Video Intro by Sommerville Lombard

⏱️ Timestamps

00:05 - Tribe Song

01:56 - Sondra Ray: Hallo and Welcome Everybody!!

02:17 - Sondra Ray: Today's topic

04:14 - Peter Hingston: It's all about information, and information is key

06:37 - Sondra Ray: Doing the review now to budget for when those renewals are dew

09:16 - Lesetja Mokou: Preplanning for the end of the year when things start slowing down

13:47 - Sondra Ray: October and November for Commission based businesses

15:03 - Peter Hingston: There is no "One Size Fits All"

22:04 - Lesetja Mokou: Shoe Company example

24:32 - Sondra Ray: Tips on how to do a review

28:50 - Peter Hingston: It takes an outside perspective to point certain things out, however...

31:49 - Sondra Ray: Legal steps like signing a NDA to make things secure

35:29 - Sondra Ray: General basic questions you want to ask

38:00 - Peter Hingston: Put in the effort to do it right

39:40 - Sondra Ray: Wrapping things up

43:49 - Peter Hingston: May all your wildest entrepreneurial dreams come true

Automating parts of your sales and service process can save time—but it should never feel robotic. In this episode, we explored how to use automation tools while still delivering a warm, personal experience that keeps your customers coming back.

✨ Key Takeaways from This Episode:

🔹 Discover tools for follow-ups, onboarding, and customer support

🔹 Learn how to craft messages that feel human—even when automated

🔹 Create workflows that delight your customers from start to finish

If you’ve ever wondered how to balance efficiency with authenticity, this episode gave you the tools and inspiration to do just that.

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👥 Entrepreneurs featured in this episode

(Feel free to reach out for a virtual coffee!)

🔗 Sondra Ray – https://www.linkedin.com/in/getitdonecoachinganvaservices

🔗 Peter Hingston – https://www.linkedin.com/in/peter-hingston-4089a51a6/

🔗 Lesetja Mokou - https://www.linkedin.com/in/lesetja-mokou

🔗 Hendrick Mohlahlo - https://www.linkedin.com/in/hendrick-mohlahlo-158941a3/

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🌍 About Explore ProTech

We're looking for the 500 most fun, authentic, caring, and ambitious entrepreneurs in the world to join our community.

If that sounds like you, book a meeting with Peter & Nestene here:

👉 https://exploreprotech.com/bookings/

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🙏 A big thank you to our sponsors:

🎵 Intro music produced by Peach Jam Records – https://www.linkedin.com/company/peach-jam-records-inc/

🎤 Vocals by Cheyanne Summer – https://www.linkedin.com/in/cheyanne-summer/

📸 Photography by Joanne Moorhouse Global Virtual Photography – https://www.linkedin.com/in/joannemoorhouse/

🎬 Video Intro by Sommerville Lombard – https://www.linkedin.com/in/sommerville-lombard/

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🔔 Don’t forget

If you liked this show, like, subscribe, and share so you never miss an episode and can help other entrepreneurs find us too!

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⏱️ Timestamps

00:07 - Tribe Song

02:00 - Sondra Ray: Hallo and Welcome!!

03:08 - Sondra Ray: This weeks topic

08:02 - Peter Hingston: Use automation to increase the personal touch

12:27 - Sondra Ray: Give ways to get out of the automation

15:37 - Lesetja Mokou: Automation can be frustrating too

20:55 - Sondra Ray: Automation is great if the customer doesn't realize it is automation

22:46 - Peter Hingston: Certain businesses are not designed for automation

28:47 - Lesetja Mokou: Picks you up when you go back a second time

31:11 - Sondra Ray: Gives that extra personal touch

34:16 - Peter Hingston: Use automation to run your business

40:03 - Sondra Ray: Wrapping up

41:49 - Peter Hingston: May all your wildest entrepreneurial dreams come true

Exceptional customer service isn’t just a nice-to-have—it’s a powerful competitive advantage. In this episode, we broke down how to deliver the kind of service that keeps customers coming back for more… and gets them talking about you.

✨ Key Outcomes from this Episode:

- 📈 Learn customer service systems that scale as your business grows

- 💬 Handle complaints and difficult customers with professionalism and confidence

- 🌟 Build a reputation for excellence that fuels word-of-mouth marketing

👥 Entrepreneurs featured in this episode

(Feel free to reach out for a virtual coffee!)

🔗 Sondra Ray – https://www.linkedin.com/in/getitdonecoachinganvaservices

🔗 Lesetja Mokou - https://www.linkedin.com/in/lesetja-mokou

💡 About Explore ProTech

We're on a mission to find the 500 most fun, authentic, caring, and ambitious entrepreneurs in the world to join our community.

If that’s you, book a meeting with Peter & Nestene here: https://exploreprotech.com/bookings/

🙏 A big thank you to our sponsors:

🎵 Intro music produced by Peach Jam Records – https://www.linkedin.com/company/peach-jam-records-inc/

🎤 Vocals by Cheyanne Summer – https://www.linkedin.com/in/cheyanne-summer/

📸 Photography by Joanne Moorhouse Global Virtual Photography – https://www.linkedin.com/in/joannemoorhouse/

🎬 Video Intro by Sommerville Lombard – https://www.linkedin.com/in/sommerville-lombard/

👍 If you enjoyed this episode, don’t forget to like, share, and subscribe so you never miss future content!

⏱️ Timestamps:

00:06 Tribe Song

02:02 - Sondra Ray: Hallo and Welcome!!

02:55 - Sondra Ray: Today's topic is...

08:37 - Lesetja Mokou: Keep on researching and do regular reviews

12:43 - Sondra Ray: Standard operating procedure

16:54 - Lesetja Mokou: Positive language - Be positive in your response

19:34 - Sondra Ray: Think about the culture

24:05 - Lesetja Mokou: Own it and apologise

30:07 - Sondra Ray: Word of mouth spreads, Good or Bad

39:19 - Lesetja Mokou: What about the internal "customer"

44:56 - Sondra Ray: Wrapping up

A strong customer experience starts long before the sale. In this episode, we explored the full path your customer takes—from the moment they discover you, to the point they become a loyal, repeat buyer.

Here’s what you’ll learn:

✅ How to identify every key touchpoint in your customer journey

⚠️ Where potential customers often drop off—and how to fix it

🚀 How to create a seamless, trust-driven experience that boosts engagement and conversions

This session is packed with practical strategies to help you design a smoother path for your customers and build long-term loyalty.

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🌍 About Explore ProTech

We're on a mission to find the 500 most fun, authentic, caring, and ambitious entrepreneurs in the world to join our global business community.

If that sounds like you, book a virtual coffee with Peter & Nestene here:

👉 https://exploreprotech.com/bookings/

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💡 Thank you to our sponsors:

🎵 Intro music by Peach Jam Records

https://www.linkedin.com/company/peach-jam-records-inc/

🎤 Vocals by Cheyanne Summer

https://www.linkedin.com/in/cheyanne-summer/

📸 Photography by Joanne Moorhouse Global Virtual Photography

https://www.linkedin.com/in/joannemoorhouse/

🎬 Video intro by Sommerville Lombard

https://www.linkedin.com/in/sommerville-lombard/

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👥 Entrepreneurs featured in this episode

(Feel free to reach out for a virtual coffee!)

🔗 Sondra Ray – https://www.linkedin.com/in/getitdonecoachinganvaservices

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If you enjoy this episode and want to support our growing community, don’t forget to 👍 like the video, 🔗 share it with a fellow entrepreneur, and 🔔 subscribe to our channel so you won’t miss upcoming shows.

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⏱️ Timestamps:

00:08 - Tribe Song

02:03 - Hallo and Welcome!!

02:35 - Mapping the Customer Journey

04:17 - What you want it to look like and what it looked like

06:10 - When they don't know what is going on

08:03 - Review your customer journey

11:11 - How does your client feel about the customer journey

12:04 - Find out how they started their customer journey

14:36 - Nurturing is still part of the customer journey

18:09 - Referrals can be the preferred choice of the customer journey

21:10 - Again, you have to review

23:31 - Wrapping it up

25:03 - May all your wildest entrepreneurial dreams come true

Lessons from Successful Entrepreneurs: Sales Foundations: Turning Leads into Loyal Customers

💡 Ever wondered how to turn curious leads into loyal customers? In this replay of our live show, we’ll walk you through the essential sales foundations that every small business owner needs. Discover how to create a simple, effective sales process that drives conversions and keeps your customers coming back.

📚 What you’ll learn in this session:

- 📈 The core steps of a successful sales funnel

- 🤝 How to nurture leads through the buying journey

- 💬 Strategies to overcome objections and close with confidence

🚀 If you’re ready to improve your sales game and build lasting customer relationships, hit play and take notes!

👍 If you enjoy the show, don’t forget to like, share, and subscribe so you never miss new content that can help you grow your business.

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🌍 About Explore ProTech

We’re building a global community of the 500 most fun, authentic, caring, and ambitious entrepreneurs in the world. If that sounds like you, we’d love to connect!

📅 Book a meeting with Peter & Nestene: https://exploreprotech.com/bookings

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👥 Entrepreneurs featured in this episode

(Feel free to reach out for a virtual coffee!)

🔗 Sondra Ray – https://www.linkedin.com/in/getitdonecoachinganvaservices

🔗 Peter Hingston – https://www.linkedin.com/in/peter-hingston-4089a51a6/

🔗 Lesetja Mokou - https://www.linkedin.com/in/lesetja-mokou

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🎧 Sponsors

🎵 Intro music produced by Peach Jam Records – https://www.linkedin.com/company/peach-jam-records-inc/

🎤 Vocals by Cheyanne Summer – https://www.linkedin.com/in/cheyanne-summer/

📸 Photography by Joanne Moorhouse, Global Virtual Photography – https://www.linkedin.com/in/joannemoorhouse/

🎬 Video Intro by Sommerville Lombard – https://www.linkedin.com/in/sommerville-lombard/

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📌 Timestamps

00:08 – Tribe Song

02:03 – Sondra Ray: Hallo and Welcome Everybody!!

02:29 - Sondra Ray: Sales Foundations: Turning Leads into Loyal Customers

06:41 - Peter Hingston: Bad news travels faster than Good news

09:40 - Sondra Ray: Give us something to improve on

12:00 - Lesetja Mokou: People buy from people they know and trust

14:24 - Sondra Ray: Be authentic in your sales journey

16:53 - Peter Hingston: Getting annoyed with negative feedback

21:30 - Sondra Ray: Rewarding your loyalty customers

25:00 - Lesetja Mokou: Thank you for the feedback

29:25 - Sondra Ray: Acknowledging your customers and make it memorable

33:29 - Peter Hingston: Get personal with your clients

38:31 - Sondra Ray: Wrapping up

41:36 - Peter Hinston: May all your wildest entrepreneurial dreams come true

In this episode, we explored everything you need to know about launching your very own podcast—from choosing the right equipment to structuring episodes and promoting your show. This was a must-watch for aspiring podcasters, entrepreneurs, and content creators ready to amplify their voice and build a loyal audience.

The live session was packed with practical advice, personal stories, and expert tips to help viewers take action and get started confidently.

✅ Questions were answered live!

We had great engagement and tackled real-time questions from the audience. If you missed it live, feel free to leave your questions in the comments—we’re still here to help.

📌 What you learned in this episode:

1. The essential tools and platforms you need to launch a professional podcast on a budget

2. How to structure your podcast episodes for maximum impact and audience retention

3. The biggest mistakes new podcasters make—and how to avoid them

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👥 Entrepreneurs featured in this episode

(Feel free to reach out for a virtual coffee!)

🔗 Sondra Ray – https://www.linkedin.com/in/getitdonecoachinganvaservices

🔗 Peter Hingston – https://www.linkedin.com/in/peter-hingston-4089a51a6/

🔗 Lesetja Mokou - https://www.linkedin.com/in/lesetja-mokou

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🎧 Sponsors

🎵 Intro music produced by Peach Jam Records – https://www.linkedin.com/company/peach-jam-records-inc/

🎤 Vocals by Cheyanne Summer – https://www.linkedin.com/in/cheyanne-summer/

📸 Photography by Joanne Moorhouse, Global Virtual Photography – https://www.linkedin.com/in/joannemoorhouse/

🎬 Video Intro by Sommerville Lombard – https://www.linkedin.com/in/sommerville-lombard/

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About Explore ProTech:

We're on a mission to find the 500 most fun, authentic, caring, and ambitious entrepreneurs in the world to join our community.

If that sounds like you, book a meeting with Peter & Nestene:

👉 https://exploreprotech.com/bookings/

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📢 Like, Subscribe & Share

If this replay gave you value, don’t forget to like, subscribe, and share it with someone who’s thinking about launching a podcast!

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⏱️ Timestamps:

00:08 – Tribe Song

02:02 - Sondra Ray: Hallo and Welcome Everybody!!

02:50 - Sondra Ray: Launching your own podcast

09:07 - Peter Hingston: Podcasting that lines up with marketing

16:06 - Lesetja Mokou: The way you present your product/service on the podcast

21:29 - Peter Hingston: Views and likes don't make sales

28:16 - Sondra Ray: Tweak the plan

32:52 - Peter Hingston: It might not work out the way you planned

35:49 - Sondra Ray: The best lessons are the ones you apply and how fast you apply them

37:36 - Sondra Ray: Wrapping up

39:07 - Peter Hinston: May all your wildest entrepreneurial dreams come true

Public speaking is no longer just for keynote stages—it’s one of the fastest ways to win attention, earn trust, and position yourself as the go-to expert in your niche. In this episode, we unpack how sharing your story, insights, and expertise from the microphone can turn cold audiences into loyal clients.

Whether you’re brand-new to the podium or a seasoned presenter, you’ll walk away with practical tactics you can apply to your next talk, webinar, or virtual summit.

✨ Key Outcomes

🗣️ Craft a signature talk that positions you as a thought leader

📈 Convert speaking engagements into qualified leads and sales

🌍 Identify the best platforms—online and offline—to amplify your message

👥 Entrepreneurs featured in this episode

(Feel free to reach out for a virtual coffee!)

🔗 Stephanie Scheller - https://www.linkedin.com/in/stephaniescheller/

🔗 Sondra Ray – https://www.linkedin.com/in/getitdonecoachinganvaservices

🔗 Peter Hingston – https://www.linkedin.com/in/peter-hingston-4089a51a6/

🔗 Lesetja Mokou - https://www.linkedin.com/in/lesetja-mokou

🎧 Sponsors

🎵 Intro music produced by Peach Jam Records – https://www.linkedin.com/company/peach-jam-records-inc/

🎤 Vocals by Cheyanne Summer – https://www.linkedin.com/in/cheyanne-summer/

📸 Photography by Joanne Moorhouse, Global Virtual Photography – https://www.linkedin.com/in/joannemoorhouse/

🎬 Video Intro by Sommerville Lombard – https://www.linkedin.com/in/sommerville-lombard/

👍 If this episode helps you grow your business, please like the video, subscribe to the channel, and hit the notification bell so you never miss new content.

🌟 About Explore ProTech

We’re looking for the 500 most fun, authentic, caring, and ambitious entrepreneurs in the world to join our community.

If that’s you, book a meeting with Peter & Nestene: https://exploreprotech.com/bookings/

⏱️ Timestamps

0:07 Tribe Song

1:59 Sondra Ray: Hallo and Welcome!!

3:42 Stephanie Scheller: Using Public Speaking as a Marketing Tool

7:54 Stephanie Scheller: Where would you suggest us to start?

9:53 Peter Hinston: What are the things to look out for to find your actual space?

11:53 Stephanie Scheller: Recognise that you are not a fit for every room

14:18 Sondra Ray: How do you use it for marketing?

15:09 Stephanie Scheller: Use something that pulls them into your brand

18:40 Peter Hinston: What tips and tricks would there be to go "This is my type of audience" and "This is the type of hook I would need for that audience"?

19:59 Stephanie Scheller: The key to creating a good hook

23:28 Sondra Ray: What should you do if you don't have the freebie?

25:13 Stephanie Scheller: Marketing craves creativity but demands investment

28:45 Sondra Ray: How do the dynamics change when presenting to just one or two people?

29:13 Stephanie Scheller: Have a conversation instead of a presentation

31:09 Peter Hingston: How important is it to actually stick to the line "I am not trying to sell you anything"?

31:50 Stephanie Scheller: "I am a lair and you can't trust my marketing"

36:01 Stephanie Scheller: Progress will beat perfection

39:30 Sondra Ray: Wrapping it up

40:43 Peter Hingston: May all your wildest entrepreneurial dreams come true

🎙️ Want to grow your business by sharing your voice?This episode is packed with gold for any entrepreneur ready to boost visibility, build trust, and attract ideal clients — simply by being a guest on the right podcasts.We covered the real strategies successful entrepreneurs are using right now to land interviews, wow audiences, and turn conversations into conversions.✅ What you’ll learn in this episode:🚀 How to find and pitch yourself to the right podcasts for your niche🎯 What to say (and not say!) to turn listeners into leads♻️ How to repurpose your podcast guest spots for maximum visibilityMissed the live show? No worries — hit play now and catch up on everything you need to know!👍 Like, 💬 comment, 🔔 subscribe, and 📤 share if you’re ready to grow your business the smart way!🌍 About Explore ProTech:We’re on a mission to find the 500 most fun, authentic, caring, and ambitious entrepreneurs in the world to join our community.If that sounds like you, book a meeting with Peter & Nestene:👉 https://exploreprotech.com/bookings/👥 Entrepreneurs featured in this episode:(Feel free to reach out for a virtual coffee)🔗 Sondra Ray – https://www.linkedin.com/in/getitdonecoachinganvaservices🔗 Peter Hingston – https://www.linkedin.com/in/peter-hingston-4089a51a6/🎧 Sponsors:🎵 Intro music produced by Peach Jam Records – https://www.linkedin.com/company/peach-jam-records-inc/🎤 Vocals by Cheyanne Summer – https://www.linkedin.com/in/cheyanne-summer/📸 Photography by Joanne Moorhouse, Global Virtual Photography – https://www.linkedin.com/in/joannemoorhouse/🎬 Video Intro by Sommerville Lombard – https://www.linkedin.com/in/sommerville-lombard/⏱️ Timestamps:0:08    Tribe Song2:02 Sondra Ray: Hallo and Welcome!!4:10 Sondra Ray: Being a Podcast Guest for Business Growth10:22 Peter Hingston: Podcasts are marketing, both for the guest and for the host15:55 Sondra Ray: Know your links, have it ready when people ask for them21:43 Peter Hingston: Understand what a podcast is27:06 Sondra Ray: Be properly prepared31:56 Peter Hingston: Don't get caught with your pants down37:09 Sondra Ray: Know your audience40:09 Peter Hingston: What makes a podcast successful?42:30 Sondra Ray: Wrapping up43:22 Peter Hinston: May all your wildest entrepreneurial dreams come true

Ready to attract your dream clients instead of chasing them?

In this high-impact session, we explore the power of lead magnets — what they are, why they work, and how to design one that offers true value while building your email list and business at the same time.

Whether you're a coach, creative, or entrepreneur, this episode is packed with practical strategies and real-life examples to help you turn your audience into loyal fans.

✨ What you'll learn in this episode:

✅ The 3 qualities every irresistible lead magnet must have

✅ How to match your lead magnet to your ideal audience

✅ Real-life examples that convert like crazy

💬 Want more interaction?

Check out the live Q&A segments where our community asked great questions and shared powerful insights — you might hear exactly what you needed to move forward!

👥 Connect with our guests and hosts on LinkedIn:

🔗 Sondra Ray – https://www.linkedin.com/in/getitdonecoachinganvaservices

🔗 Peter Hingston – https://www.linkedin.com/in/peter-hingston-4089a51a6/

🌍 About Explore ProTech:

We're on a mission to find the 500 most fun, authentic, caring, and ambitious entrepreneurs in the world to join our community.

If that sounds like you, book a meeting with Peter & Nestene:

👉 https://exploreprotech.com/bookings/

📌 Like this video, subscribe to our channel, and hit the 🔔 so you never miss future episodes filled with entrepreneurial wisdom and resources.

⏱️ Timestamps:

0:07 - Tribe Song

1:56 - Sondra Ray: Hallo and welcome!!

2:21 - Sondra Ray: Lead Magnets: Attracting Customers with Value

6:51 - Peter Hingston: How you are approaching your target audience

11:24 - Sondra Ray: Know how you target audience takes in information

15:09 - Peter Hingston: Your not building it for yourself

19:09 - Sondra Ray: What is a problem you need solved?

23:19 - Peter Hingston: Control the outcome right from the beginning

30:14 - Sondra Ray: In a format the people can easily consume, use, do etc.

34:09 - Peter Hingston: Free calendars and free checklists

35:51 - Sondra Ray: Where do we put our lead magnets?

39:59 - Peter Hingston: Tweak until it is absolutely brilliant

43:29 - Sondra Ray: Wrapping it up

44:35 - Peter Hingston: May all your wildest entrepreneurial dreams come true

Ready to get your brand seen, heard, and remembered? In this value-packed episode, we unpack the power of Public Relations (PR) and how you can use it to boost your credibility, visibility, and business growth — even if you're just getting started!

💼 Whether you're a small business owner, coach, creative, or startup founder, this session is filled with real-world tips you can apply immediately.

✨ What you’ll learn in this episode:

✅ The difference between PR and marketing – and why you need both

✅ How to craft a brand story the media wants to share

✅ Where and how to get featured – press releases, podcasts & more

🌟 Entrepreneurs featured in this episode (Feel free to reach out for a virtual coffee!):

- Sondra Ray – https://www.linkedin.com/in/getitdonecoachinganvaservices

- Peter Hingston – https://www.linkedin.com/in/peter-hingston-4089a51a6/

- Hendrick Mohlahlo - https://www.linkedin.com/in/hendrick-mohlahlo-158941a3/

📣 LIKE this video if it helped you, SUBSCRIBE for more entrepreneur-focused shows, and hit the 🔔 bell so you never miss a live session!

🌍 About Explore ProTech:

We're on a mission to find the 500 most fun, authentic, caring, and ambitious entrepreneurs in the world to join our global community.

👉 If that sounds like you, book a meeting with Peter & Nestene:

https://exploreprotech.com/bookings/

📌 Timestamps:

0:07 Tribe Song

2:05 Sondra Ray: Hallo and Welcome!!

3:24 Sondra Ray: How to use PR to boost your brand

10:39 Peter Hingston: PR is more relational

15:38 Sondra Ray: How you show up in your community

19:58 Peter Hingston: Get someone to do it for you

25:59 Hendrick Mohlahlo: Know when and how to remove any emotions

28:42 Sondra Ray: We all have bad days

30:28 Peter Hingston: Manage the relationship

35:12 Sondra Ray: You can walk away and still be in a relationship

37:24 Peter Hingston: Building relationship with your target audience

41:28 Sondra Ray: Wrapping it up

44:08 Peter Hingston: May all your wildest entrepreneurial dreams come true