Today’s episode of the Punk CX podcast is with Malte Kosub, the co-founder and CEO of Parloa, a provider of an enterprise-grade AI agent management platform for customer service. Malte joins me today to talk about standing out in an increasingly crowded field, his vision for how customer support will evolve over the coming five years, and what successful companies are doing to allow them to tap into the potential of this new technological wave.

This interview follows on from my recent interview – Transforming CX with predictable AI and workflow automation – Interview with Rebecca Miller of Pega – and is number 551 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.