EP 0026: British Airways Failing Operating Model

Out of frustration and disappointment, I share and discuss the failing current British Airways (BA) Cabin Crew and #Heathrow Terminal 5 Automated Security Gate Check Operating Model based on my recent journey experience and observations from a passenger perspective.

#BritishAirways you need to improve the standard of your service. We pay a more than reasonable price for our flight and as passenger "customer" we expect a reasonable service and duty of care.

My experience and observations are unfortunately a demonstration of EP 022 : Why do Operating Models fail? https://open.spotify.com/episode/1qiLm0UQU2gJ4EfUlscAjs?si=YiaeYbzQTH-sqYvVVyxTAA

I was disappointed with British Airways.

Scope of episode

1. British Airways Cabin Crew & Heathrow Terminal 5 Automated Security Gate Check Current Operating model 2. What went wrong

3. Suggestions of improvements ( quick wins for BA)