The Change Management Podcast

After working with more than 100 digital transformation leaders, what lessons have emerged? This episode explores the challenges, opportunities and leadership skills needed to drive meaningful change, from digital maturity and innovation to AI, organisational culture and the human side of transformation.

Host Bob Hudson is joined by Simon Read, Dr Ben Gwalchmai and David Watkins to reflect on the lessons learned from delivering the University of South Wales's MSc in Leading Digital Transformation to more than 100 professionals across Wales.

How can digital transformation help hospitals work smarter and improve patient care? Callum Allen Ridge shares how a digitally enabled patient flow system is reducing inefficiencies, supporting frontline teams and helping create a more responsive healthcare system.

A practical and inspiring look at leadership, innovation and change in the NHS. Callum is the Head of Patient Flow at Swansea Bay University Health Board and a graduate of the University of South Wales’s MSc Leading Digital Transformation.

What happens when digital transformation is driven by inclusion? Ashley Bale shares how the Insight app is creating new opportunities for people with disabilities through accessible technology, volunteering, community connection and independent living.

An inspiring conversation about leadership, innovation and social impact. Ashley is the Digital Inclusion and Innovations Manager at Innovate Trust and graduate of University of South Wales’s MSc Leading Digital Transformation.

Discover how digital solutions are improving emergency department processes. Bob Hudson interviews Emily Sully, Principal Support and Business Analyst at Digital Health and Care Wales and graduate of the Master's in Leading Digital Transformation, about her final Master's project on digital triage at the University of South Wales. They discuss the project's impact on patient flow, staff experience, and future applications across healthcare.

In this episode...

00:00 Introduction to the Change Management Podcast

00:15 Meet Emily Sully: Principal Support and Business Analyst

00:36 Exploring the Digital Triage Project

02:27 Challenges and Solutions in Emergency Department Triage

03:39 Implementation and Case Studies

05:04 Tracking Benefits and Outcomes

06:22 Project Approach and Stakeholder Engagement

08:15 Addressing Barriers and Training

13:59 Future Applications and Conclusion

Learn about the diverse challenges faced by Social Care Wales, the role of a service designer, and how Charmaine's final major project aims to leverage AI to improve customer service and information accessibility in the organisation. Join Mark Jackson from the Intensive and Learning Academy at the University of South Wales as he interviews Charmaine Smeakle, a service designer at Social Care Wales and a recent graduate of the Master's in Leading Digital Transformation.

In this episode...

00:00 Introduction and Guest Welcome

00:24 Understanding Social Care Wales

02:28 Role of a Service Designer

03:13 Charmaine's Master's Project Overview

04:06 AI in Social Care: Project Details

06:15 Project Implementation and Challenges

14:56 Impact and Feedback

17:20 Conclusion and Farewell

Dive into the transformative digital strategies behind the National Immunisation Framework for Wales! In this episode, Bob Hudson, co-director at the University of South Wales, interviews Josh Hunt, Service Owner at Digital Health and Care Wales and a graduate of the Masters in Leading Digital Transformation. Learn about Josh's final master's project, the innovative approaches to vaccination systems, user-centred design, Agile methodologies, and the importance of data standards in healthcare.

In this episode...

00:00 Introduction to the Change Management Podcast

00:18 Meet Josh Hunt: Service Owner at Digital Health and Care Wales

00:38 Exploring the National Immunisation Framework for Wales

01:57 Building on Existing Systems and International Best Practices

04:00 Josh's Master's Project: A Labour of Love

06:34 The Importance of Agile Methodologies in Healthcare

13:20 Technical and Cultural Challenges in Digital Health

16:23 The Role of Data Standards in Healthcare

19:15 Conclusion and Final Thoughts

In this episode of the Change Management Podcast, Mark Jackson is joined by Henry Engelhardt, founder and former CEO of Admiral Group, to explore the powerful role of culture in organisational success.

Henry reflects on Admiral’s remarkable journey from its launch in 1993 to becoming the UK’s largest car insurer, highlighting how a strong workplace culture was fundamental to that growth.

He shares his perspective on what culture really means in practice, how it drives performance, and why creating a great place to work is key to delivering outstanding results. Together, they delve into the nuances of leadership, employee engagement, and the link between a thriving culture and long-term success.

In this episode of the Change Management Podcast, Louise Bright reunites with Pam Heneberry, Managing Director of the Professional Development Center, to discuss the crucial elements of building a positive workplace culture. Pam shares insights on how organisational values and leadership authenticity shape culture, why curiosity is essential for senior leaders, and the importance of psychological safety for encouraging open communication. Together, they explore the nuances of leading with integrity and fostering environments where employees can thrive.

Louise Bright, Pro Vice Chancellor at the University of South Wales, hosts an important conversation with Sal Naseem, former Director for London at the Independent Office for Police Conduct. They discuss the vital role of inclusive leadership and culture in the wake of recent unrest in the UK, sparked by misinformation and anti-Muslim sentiment. Sal shares his experiences and insights on how leaders can support colleagues and foster inclusivity, while also addressing the wider societal issues that fuel division.

In this episode, Ben Calvert, Vice Chancellor of the University of South Wales, discusses the art of decision-making with Simon Hallett, Vice Chairman at Harding Lovener and Chairman of Plymouth Argyle FC. They explore how businesses and leaders can implement effective processes to move beyond intuition, balancing skill and luck to drive success. Simon also shares insights from behavioural economics and the Alliance for Decision Education, aiming to instil better decision-making in schools.