In this episode of the Veterinary Leadership Success Show, we’re shaking things up with a fresh format, bringing you real-life insights straight from the front lines. You’ll hear from veterinary leaders navigating their own leadership journeys, sharing the raw, unfiltered stories of their wins, challenges, and ‘aha’ moments.

Today, I’m joined by Dr. Casandra Fowler from Harmony Animal Hospital, who has been part of the Veterinary Leadership Academy for quite some time. Casandra’s got a remarkable story about transforming her practice from a place bogged down with team toxicity to one of genuine harmony. She and her practice manager, Denise Meredith, open up about the rocky road they travelled to build a tight-knit and effective team.

Harmony Animal Hospital opened in September of 2019 as the first Fear Free Certified veterinary clinic in Northern Virginia. Dr. Casandra Fowler collected a team of 4 dedicated support staff to help her realize the dream of opening her own veterinary practice. The team set out to create a loving and supportive environment, dedicated to providing the highest level of veterinary medicine along with friendly, compassionate service.

Dr. Fowler's clinic has seen tremendous growth, thanks to strong leadership and a dedicated team. But there was a time when the day-to-day grind of handling staff drama and low-value tasks kept Dr. Fowler from focusing on what really mattered. The practice was doing well on paper, but she was overwhelmed and trapped in constant staff drama. Toxicity within the team sapped her passion for creating the thriving, fear-free practice she had always envisioned. Yet, with hard work and determination, she turned things around, leading to an incredible 250% growth in revenue and a healthy culture, free of fear.

This is an episode you’ll want to tune in for. Grab your pen, your notepad, and let’s dive in.

And if you’re looking for a little guidance on your leadership journey, check out my Veterinary Leadership Academy. We’re all about giving you the skills and tools to build a thriving, sustainable practice culture—freeing up your time and letting you focus on what truly matters for you and your team.

Episode Outline:

• [00:02:20] Overcoming team toxicity and building a positive culture.
• [00:06:36] The startup journey and finding the right team dynamics.
• [00:08:20] Hiring for values, not just skills, and finding the right fit.
• [00:12:45] Making courageous staffing decisions.
• [00:17:24] Aligning role fit with practice values.
• [00:21:15] Embracing eco-friendly practices and community involvement.
• [00:23:23] Tips for hiring the right people and sustaining a positive work environment.

Connect with Harmony Animal Hospital:

• Visit Harmony Animal Hospital to learn more about their services and values.

Veterinary Leadership Academy:

• Visit The Veterinary Leadership Academy to learn more about becoming the leader your team deserves.

Follow Dr. Dave Nicol:

Stay connected with Dr. Dave Nicol on Instagram and Facebook for more insights on veterinary leadership. Visit drdavenicol.com for additional resources.

Mentioned in this episode:

Mentioned in this episode:

Are you finding it impossible to carve out time for leadership tasks in your veterinary practice?