One of the critical roles in your business is the frontline manager. This is the role of execution. The top leader has the vision, the strategy, the plans. Those are crucial aspects to ensure your organization is moving in the right direction. Is the frontline manager bought into the mission? Does he own it? This is the first factor to consider in making sure you have the right person for the job. The second factor is equally important. But it'll have to wait until next time, when we talk more about how the frontline manager is the linchpin.