Business managers can have the tendency to mistake documentation for discipline. Just because you have things written down, doesn't mean that you - for that matter, your team - is following the process.

Founders, owners, and managers can get excited about clarity and control as they write polished SOPs, draw neat workflows, and lay out nifty diagrams. But that's the easy part. And the easy part is almost never the part that brings the results you're after.

Everyone “agrees” on the defined system — and then does whatever they want. You continue trying to manage the chaos, instead of actually creating order.