Escher Group CEO Brody Buhler deep dives into some of the major themes unearthed in Escher's Future of Posts 2022 research, including:

• The tale of two networks: delivery and retail
• Service models - including self-serve - in post offices
• Making delivery and retail networks work together
• Exploiting returns
• A problem for retailers - but an opportunity for posts
• Tailoring returns experiences
• Making returns via the post easier for consumers
• Collecting returns to compensate for falling letter volumes
• Omnichannel
• Streamlining customs declarations for cross-border parcels
• Optimising the customer experience
• Simplifying self-service
• Diversification
• Branching into grocery and local delivery
• Partner or do-it-yourself?
• Cross-border at the crossroads
• Regulatory changes hitting cross-border volumes
• Real-time calculation of customs duties and delivery times
• Cross-border returns