Milos Zlatkovic, Founder and CEO of Mily Technologies, and Hugh Craigie Halkett, CEO and Founder of StampFree, discuss major delivery trends for 2025.

Milos Zlatkovic covers:

• Out of home delivery and cross-border ecommerce
• InPost delivering cross-border
• E-commerce growth in 2025, including very cheap cross-border purchases
• Amazon Haul, Temu and Shein
• Parcel lockers and last mile capacity
• Developing dense out-of-home delivery networks
• Cost of living and cheap delivery
• Best practice in customer delivery notifications

Hugh Cragie Halkett covers:

• Customer convenience in delivery
• Artificial intelligence and delivery services
• Parcel locker adoption in different markets
• Royal Mail deploying parcel lockers in UK
• Pricing mechanisms to encourage parcel locker usage
• Standing out - and not becoming the "carrier of last resort"
• Using technology to gain a competitive advantage

 

Victor Falkenklev, CEO of Falkenklev Logistik, shares his experiences electrifying Falkenklev Logistik's delivery fleet.

• The history of Falkenklev Logistik, including its partnership with DHL
• Setting up a solar energy park and using the energy to power the delivery fleet
• Building a charging station for heavy electric trucks
• DHL supporting procurement of electric vehicles
• Roadmap for fully electrifying Falkenklev's delivery fleet
• Driver feedback on electric vehicles
• Real-world learnings from delivering in cold climate
• Vision to power electric trucks from self-made electricity
• DHL's ambitions to reduce delivery emissions
• Low emission zones
• Government policy on fuel prices
• Important first steps for electrifying delivery fleets
• Corporate sustainability reporting
• Benefits of early adoption of electric vehicles in delivery

 

Elia Cipelletti, Logistics Operations Manager at cargo bike delivery firm So.De explains the company’s origins and mission.

• The inspiration behind the creation of So.De
• Rider welfare and environmental concerns
• Why So.De uses a cargo bike fleet
• Plans for consolidation in Milan and future domestic expansion
• Milk route runs and point-to-point delivery
• Courier engagement model
• So.De’s involvement with the Code Zero project and with IKEA

 

Mark Fallon, President and CEO of The Berkshire Company, discusses what the next Trump Presidency might mean for the US Postal Service.

• The governing structure of the USPS and the role of the President and US Congress
• USPS Office of Inspector General
• Postal Regulatory Commission, and the Chair of the PRC
• Funding of the PRC
• USPS Board of Governors and its new Chair
• US Congress and the Committees that oversee the USPS
• USO for letters and post offices
• Postal reform legislation
• Tariffs on goods imported into the USA

 

Guillaume Guersing, Head of Consumer Services, Geopost, explains Geopost's new e-commerce discovery platform, Singular.

• Showcasing SMEs on the Singular website
• Selecting local merchants in lifestyle categories
• Expanding Geopost's services to SMEs
• Why Singular is a discovery platform, not a marketplace
• Growth in e-commerce after Singular's launch
• How Singular differs in Italy, Spain and Croatia

 

Kate Muth, Executive Director at the International Mailers Advisory Group (IMAG), discusses changes that will impact cross-border parcels around the world.

• Changes to de minimis rules for international shipments to the USA
• Collecting better data on cross-border parcels
• Excluding certain goods from US de minimis rules
• Potential penalties and fees on de minimis shipments
• How any changes might be made and then implemented
• Chinese retailers taking up nearshoring
• Other nations announcing changes affecting imports and e-commerce

 

Alistair Cochrane, Chief Operating Officer at Royal Mail, and Ricky McAulay, UK Operations Director at Royal Mail, discuss first and last mile strategy, including:

• Changes at Royal Mail after the 2022 industrial dispute
• Removing domestic air freight and moving to road or rail
• Restructuring costs in the business, including labour rates
• Restoring relationships and confidence with stakeholders and customers
• Reform to Universal Service Obligation
• Strategic importance of Royal Mail's new Super Hub
• Reasons for locating the Super Hub in the Midlands
• Automation, efficiency, and competitiveness
• Diversifying Royal Mail's last mile delivery offering
• Relationship with Post Office Ltd for delivery
• Partnering with third-party PUDO networks
• Parcel lockers
• Challenges of delivering letters and parcels to remote areas
• Importance of getting pricing right

 

Milos Zlatkovic, Founder and CEO at Mily Technologies, discusses optimising out-of-home delivery networks.

• Convenience leads to consumer adoption of lockers
• Proximity and parcel hold time in lockers
• Consumer preference to collect parcels close to home
• Coverage and density of out-of-home delivery in residential areas
• Managing risks in setting up an out-of-home delivery network
• Co-ordinating multiple internal stakeholders to increase likelihood of success
• Managing capacity in parcel lockers and PUDO points
• Sharing capacity with other carriers at PUDO points
• Finding the "sweet spot" of parcel volumes at PUDOs
• Improving coverage and capacity
• Integrating parcel lockers and PUDOs
• The role of returns in out-of-home networks
• Driving delivery efficiencies with out-of-home
• Assistance at various stages of setting up and optimising out-of-home networks
• Enabling internal collaboration via technology

 

Geopost has published its first 2B Recipient Barometer, which shows the growing importance of delivery to business success. Carmen Cureu, Group Market Research Director at Geopost, shares some insights from the research:

• Comparing B2B and B2C e-shoppers
• Surveying large corporates and SMEs
• Why delivery is crucial to business success
• Businesses' delivery expectations
• Importance of meeting commitments in delivery
• Solving delivery issues quickly
• Helping businesses track their deliveries
• Flexible delivery
• Improved customer service processes
• Delivery prediction and delivery slots
• Driver experience and expertise
• How businesses use delivery data

 

André Pharand, strategic advisor to Open Pricer, and Nicolas Nemorin, Head of Customer Success Management at Open Pricer, explain how to increase the profitability of parcels by using better costing to improve pricing.

• Postal and parcel operators not having good visibility of their costs
• Winning the parcel pricing wars
• The connection between costing and pricing
• The need to validate profitability in parcels
• Why costs and profitability is everybody’s business
• Getting better granularity on costs
• Case studies of a post and express carrier showing what can be achieved with improved cost models
• De-averaging perception of costs
• Identifying unprofitable lanes and zones
• Making better decisions with existing customer base - including finding customers with hidden costs
• Reshaping base prices and discount policies
• What is holding carriers back from improving their cost models?
• Competing strategic priorities in the parcel and parcel industry
• How difficult is it to improve a cost model?
• Automating cost models
• Leveraging capacity utilisation data