International postal expert Alan Barrie along with CEP-Research Chief Editor Paul Needham have their say on 10 years that have changed the delivery world. Alan Barrie discusses:

• Keeping letters profitable to avoid draining postal businesses of cash
• The e-commerce runaway train
• Data and the digitisation of the post
• Transformation in the last mile
• Growth in out-of-home parcel delivery
• Facilitating international e-commerce via data

Paul Needham covers:

• Consumer behaviour changed by the pandemic
• Overall parcel volume growth trend in B2C and B2B
• International parcel flows and the growth in new lanes
• Fast growth in China and Asia
• Amazon's emergence challenging growth of traditional parcel carriers
• The profitability challenge
• Consolidation in the delivery sector
• Postal privatisation
• Diversification of last mile delivery options
• Sustainability
• Innovation and the impact on availability of labour