The second part of the 10-year anniversary series features Achim Dünnwald, Group Area Managing Director for Central Europe at GLS Group, Kate Muth, Executive Director at IMAG, and Brody Buhler, CEO at Escher Group.

Achim Dünnwald discusses:

• Drivers of B2C parcel volumes and the return to "normal" post-COVID-19
• The growing emphasis on demands for flexibility over speed and reliability in parcel delivery.
• Role of out-of-home delivery in fulfilling customer needs
• Retailers such as Temu and Shein driving volume
• The role of AI in delivery

Brody Buhler covers:

• Changes in how consumers buy online
• Inventory placement and fulfilment
• Competition in delivery - even from marketplaces and retailers - leading to fragmentation in the delivery market
• Importance of delivery speed to retailers
• How technology is changing the postal sector and last mile
• AI driving change in consumer interactions

Kate Muth discusses:

• The evolution of Advance Electronic Data, including UPU initiatives
• Data, tariffs, de minimis, and the global exchange of data
• Demand for information on "what's in the box"