Rohit Gunavanthe, Head of Fulfilment at Pos Malaysia, discusses the postal operator's e-commerce fulfilment business Pos Fulfill.

• Background to creation of Pos Fulfill
• Storage, order fulfilment, pick and pack, real time inventory management, and end-to-end-logistics solutions
• Warehousing, customs clearance, in-store deliveries
• Geographic coverage across a diverse region, including East Malaysia
• Integrating with Pos Malaysia's distribution network
• Eight sites across Malaysia
• Cross-border capabilities
• Handling e-commerce returns, including inspecting returned items
• Business growth
• Importance of certainty of service