The third part of the 10-year anniversary series features Cathy Morrow Roberson, Managing Director at Logistics Trends and Insights, Mike Richmond VP Returns at Blue Yonder, and Mark Fallon President and CEO at the Berkshire Company.

Cathy Morrow Roberson discusses:

• Competition in the last mile in the USA, and the death of the duopoly
• Retailers building out their own last mile delivery networks
• Role of gig workers in US last mile delivery
• Regional parcel carriers
• E-commerce returns, including returns policies and fraudulent returns

Mike Richmond covers:

• Disruption in the last mile... and what has stayed the same
• Evolution of out-of-home e-commerce delivery

Mark Fallon shares perspectives on:

• The post and print industry's perfect storm: print technology, Louis DeJoy's plan for the USPS, and impact on tariffs on print
• Previous review of the USPS in President Trump's first term, and current speculation on privatisation of the USPS