Luke Lloyd, Head of Markets at the IPC, discusses some of the key findings from IPC's most recent Cross-border E-commerce Shopper Survey.

• How IPC surveys customers on their delivery preferences
• Reasons why consumers are overall buying less
• The value of free delivery
• E-retailers most used for most recent cross-border purchase
• Do consumers really know when they're buying cross-border?
• Importance of delivery speed
• Paying customs fees on cross-border purchases
• What triggers consumer complaints
• Consumer attitudes to sustainable delivery - including delivery speed
• Who pays for sustainable delivery?
• Consumer awareness of sustainability
• IPC's Sustainability Measurement and Management System (SMMS)